{"id":1133,"date":"2025-09-16T13:15:56","date_gmt":"2025-09-16T13:15:56","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=1133"},"modified":"2025-09-16T13:15:58","modified_gmt":"2025-09-16T13:15:58","slug":"mi-dashboards-london","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london","title":{"rendered":"MI Dashboards for Managing Agents: KPIs that Matter"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Dashboards only help when they track the right things and drive action. Here are the London KPIs that move the needle-and how EI surfaces them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to Trend<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Touch time<\/strong> (inbox \u2192 first action)<\/li>\n\n\n\n<li><strong>Cycle time<\/strong> (placement and servicing)<\/li>\n\n\n\n<li><strong>TAT<\/strong> on endorsements, COIs, reconciliations<\/li>\n\n\n\n<li><strong>Accuracy<\/strong> (critical-field QC pass rate)<\/li>\n\n\n\n<li><strong>Exceptions<\/strong> (volume, severity, ageing)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Configuring Dashboards in EI<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Role-based views for coverholders, MAs and brokers<\/li>\n\n\n\n<li>Drill downs from KPI \u2192 case \u2192 evidence pack<\/li>\n\n\n\n<li>Scheduled exports to stakeholders<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Using MI for Capacity &amp; Compliance Conversations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Evidence cycle time improvements and QC outcomes<\/li>\n\n\n\n<li>Show exception resolution and backlog trends<\/li>\n\n\n\n<li>Support audits with versioned artefacts<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Which KPIs should managing agents track?<\/strong><br>Touch time, cycle time, TAT on endorsements\/COIs\/reconciliations, critical-field accuracy and exception volumes\/ageing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can we export MI to stakeholders?<\/strong><br>Yes. Dashboards support scheduled exports and drill-downs to evidence packs for audits and committees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Get Started<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.selectsys.com\/london-market\/expert-insured-ams\">Product Page<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.selectsys.com\/london-market\/case-studies\">Case Studies<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Related Links<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.selectsys.com\/london-market-insurance\">London Market BPO Hub<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.selectsys.com\/london-market\/managing-agents\">Managing Agents (BPO)<\/a><\/li>\n<\/ul>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Which KPIs should managing agents track?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Touch time, cycle time, TAT on endorsements\/COIs\/reconciliations, critical-field accuracy and exception volumes\/ageing.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can we export MI to stakeholders?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes. Dashboards support scheduled exports and drill-downs to evidence packs for audits and committees.\"\n      }\n    }\n  ]\n}\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>Dashboards only help when they track the right things and drive action&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":1134,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-in-insurance-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MI Dashboards for Managing Agents: KPIs that Matter<\/title>\n<meta name=\"description\" content=\"The MI that matters: touch time, cycle time, TAT, accuracy and exceptions. Configure dashboards in Expert Insured to support capacity and compliance conversations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MI Dashboards for Managing Agents: KPIs that Matter\" \/>\n<meta property=\"og:description\" content=\"The MI that matters: touch time, cycle time, TAT, accuracy and exceptions. Configure dashboards in Expert Insured to support capacity and compliance conversations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london\" \/>\n<meta property=\"og:site_name\" content=\"Selectsys BPO Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-16T13:15:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-16T13:15:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/09\/mi-dashboards-london.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Srinu Kalyan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Srinu Kalyan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london\"},\"author\":{\"name\":\"Srinu Kalyan\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/2a93ae03ce4f7c76258e298b513c78e9\"},\"headline\":\"MI Dashboards for Managing Agents: KPIs that Matter\",\"datePublished\":\"2025-09-16T13:15:56+00:00\",\"dateModified\":\"2025-09-16T13:15:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london\"},\"wordCount\":164,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/09\/mi-dashboards-london.webp\",\"articleSection\":[\"BPO in Insurance Operations\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london\",\"url\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london\",\"name\":\"MI Dashboards for Managing Agents: KPIs that Matter\",\"isPartOf\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/mi-dashboards-london#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/09\/mi-dashboards-london.webp\",\"datePublished\":\"2025-09-16T13:15:56+00:00\",\"dateModified\":\"2025-09-16T13:15:58+00:00\",\"description\":\"The MI that matters: touch time, cycle time, TAT, accuracy and exceptions. 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