Once automation and workflows are in place, the next challenge is visibility. Selectsys Analytics and PQI (Policy Quality Index) provide real-time measurement of efficiency, accuracy, and service quality across every node of the Value Flywheel.<\/p>\n\n\n\n
From intake to renewal, every quote, task, and document is scored, benchmarked, and reported through a unified analytics layer.<\/p>\n\n\n\n
The system captures and reports operational data from RQB, Expert Insured (EI), and BPO Pods.<\/p>\n\n\n\n
Key metrics include<\/strong>:<\/p>\n\n\n\n Each metric is tracked at user, pod, and client level for transparency.<\/p>\n\n\n\n PQI is Selectsys\u2019s internal benchmark for policy accuracy and turnaround.<\/p>\n\n\n\n It combines:<\/p>\n\n\n\n A higher PQI means cleaner data, faster cycles, and fewer exceptions.<\/p>\n\n\n\n Analytics and PQI connect every other stage of the Value Flywheel:<\/p>\n\n\n\n Explore the Value Flywheel <\/a>\u2192<\/p>\n\n\n\n Analytics and PQI dashboards are accessible through secure web interfaces or embedded views inside EI.<\/p>\n\n\n\n Available views<\/strong>:<\/p>\n\n\n\n Reports can be exported or connected to BI tools through API access.<\/p>\n\n\n\n Analytics drive both client-facing transparency and internal process tuning.<\/p>\n\n\n\n This ensures every quarter improves on the last.<\/p>\n\n\n\n All reports and dashboards run on SOC 2 Type II certified systems. Selectsys can set up a live analytics and PQI dashboard for your team within 7 to 10 business days using your own sample workflows.<\/p>\n\n\n\n What is PQI? What metrics does Analytics track? Can clients access dashboards directly? How fast can a PQI pilot be launched? Previous:<\/strong> Renewal and Remarketing for Insurance Operations<\/a><\/p>\n\n\n\n Next:<\/strong> Insurance BPO Operations<\/a><\/p>\n\n\n\n\n
PQI – Policy Quality Index<\/h2>\n\n\n\n
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Interlooping with the Value Flywheel<\/h2>\n\n\n\n
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Dashboards and Reporting<\/h2>\n\n\n\n
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Continuous Improvement and Audit<\/h2>\n\n\n\n
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Benefits<\/h2>\n\n\n\n
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Use Cases<\/h2>\n\n\n\n
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Security and Governance<\/h2>\n\n\n\n
Access is role-based, ensuring each client only sees its data.
All stored data and logs are encrypted and retained per compliance standards.<\/p>\n\n\n\nMeasured Impact<\/h2>\n\n\n\n
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Start a Pilot<\/a><\/h2>\n\n\n\n
FAQs<\/h2>\n\n\n\n
<\/strong>PQI stands for Policy Quality Index, a composite metric measuring data accuracy, turnaround time, and completeness for each workflow.<\/p>\n\n\n\n
<\/strong>Cycle time, hit ratio, QA score, retention, and ICS rate across RQB, EI, and BPO workflows.<\/p>\n\n\n\n
<\/strong>Yes, clients and carriers can access secure dashboards through web or API connections.<\/p>\n\n\n\n
<\/strong>7 to 10 business days for a configured pilot using your own data and workflows.<\/p>\n\n\n\n