{"id":315,"date":"2025-06-16T13:10:42","date_gmt":"2025-06-16T13:10:42","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=315"},"modified":"2025-06-29T07:25:59","modified_gmt":"2025-06-29T07:25:59","slug":"bpo-contract-checklist-insurance","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/bpo-contract-checklist-insurance","title":{"rendered":"What to Ask Before You Sign Another BPO Contract"},"content":{"rendered":"\n<p>If you\u2019re about to renew your BPO agreement-stop.<\/p><p>Whether it\u2019s ResourcePro, Patra, Flatworld, or a niche vendor, most BPO contracts lock you into <strong>outdated models<\/strong> that weren\u2019t built for modern insurance workflows.<\/p>\n\n\n\n<p>Here are the 7 questions every MGA, wholesaler, or carrier should ask before signing again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Do They Work Inside <em>Your<\/em> Systems?<\/h3>\n\n\n\n<p>Many BPOs still use spreadsheets and portals.<br>Selectsys logs into <strong>AMS360, Epic, MGA Systems, EI<\/strong>, and executes directly inside your workflow.<\/p>\n\n\n\n<p>If they don\u2019t touch your AMS, they\u2019re not really part of your team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Is There Any Automation-Or Just Humans?<\/h3>\n\n\n\n<p><strong>Ask:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do you use GPT for email triage?<\/li>\n\n\n\n<li>Do you OCR documents before routing?<\/li>\n\n\n\n<li>Do you trigger task queues based on logic?<\/li>\n<\/ul>\n\n\n\n<p>If not, you\u2019re paying for <strong>labor<\/strong>, not <strong>scale<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Are SLAs Measured in Days-or Hours?<\/h3>\n\n\n\n<p><strong>Ask for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>TAT by task type<\/li>\n\n\n\n<li>After-hours coverage<\/li>\n\n\n\n<li>Weekend handling<\/li>\n<\/ul>\n\n\n\n<p>At Selectsys, <strong>COIs = 1\u20133 hours<\/strong>, <strong>endorsements = same-day<\/strong>, <strong>renewals = 30\u201360\u201390 day automation<\/strong>.<\/p>\n\n\n\n<p>Legacy vendors? 24-48 hour delays are common.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Can They Scale Beyond One Task Type?<\/h3>\n\n\n\n<p><strong>If you\u2019re only using them for COIs or downloads, ask:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can they handle audits, endorsements, FNOL, reinstatements?<\/li>\n\n\n\n<li>Can they handle both personal and commercial lines?<\/li>\n<\/ul>\n\n\n\n<p>You\u2019ll outgrow a task-only vendor fast.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Do They Offer a Pilot or Just a Lock-In?<\/h3>\n\n\n\n<p>If they\u2019re asking for a 12\u201324 month contract without a pilot:<\/p>\n\n\n\n<p>Red flag.<\/p>\n\n\n\n<p>Selectsys starts with <strong>one workflow, 30 days<\/strong>, no risk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Do You Have to Train Them?<\/h3>\n\n\n\n<p>You shouldn\u2019t.<\/p>\n\n\n\n<p><strong>Our teams are trained in:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Policy workflows<\/li>\n\n\n\n<li>Quoting systems (RQB, carrier portals)<\/li>\n\n\n\n<li>Claims, audits, COIs<\/li>\n\n\n\n<li>Carrier-specific endorsement rules<\/li>\n<\/ul>\n\n\n\n<p>We don\u2019t learn on your time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Can You Layer in AI or RQB Later?<\/h3>\n\n\n\n<p>Your ops should evolve.<br>If your BPO is manual-only, you\u2019ll hit a wall.<\/p>\n\n\n\n<p><strong>Selectsys allows you to start with BPO and add:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI OCR triage<\/li>\n\n\n\n<li>RQB quoting<\/li>\n\n\n\n<li>Expert Insured AMS<br>All plug-and-play.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Bonus: Ask to See the Tech<\/h3>\n\n\n\n<p><strong>If they can&#8217;t show:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Their AMS access<\/li>\n\n\n\n<li>AI classification logic<\/li>\n\n\n\n<li>How they log\/track tasks<\/li>\n<\/ul>\n\n\n\n<p>You\u2019re not buying a partner. You\u2019re buying hours.<\/p>\n\n\n\n<p><strong>Thinking about renewing your current BPO contract? Pause.<\/strong><\/p><p>Try Selectsys with one task first-COIs, audits, claims, downloads.<\/p><p>Let us show you the difference.<\/p><p><a href=\"https:\/\/www.selectsys.com\/contact\">Request Demo<\/a> \u2192<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<p><strong>What\u2019s the average time to get started with Selectsys?<\/strong><\/p>\n<p>5\u20137 days. You\u2019ll have a live workflow within 1 week of kickoff.<\/p>\n<p><strong>Can we compare performance side-by-side with our current vendor?<\/strong><\/p>\n<p>Yes. We\u2019ll run parallel and show TAT, QA, and task volume data.<\/p>\n<p><strong>Do you support multi-LOB agencies or MGAs?<\/strong><\/p>\n<p>Absolutely. Commercial lines, WC, GL, BOP, Auto, Property, Cyber, and more.<\/p>\n\n\n\n<hr>\n<p>Compare <a href=\"https:\/\/www.selectsys.com\/blog\/why-mgas-are-leaving-traditional-bpo\">Selectsys vs traditional BPOs<\/a><\/p>\n  <!--<ul class=\"wp-block-list\">\n  <li>Learn more about our <a href=\"https:\/\/www.selectsys.com\/insurance-bpo\">Insurance BPO<\/a> and pilot model<\/li>\n  <li>Compare <a href=\"https:\/\/www.selectsys.com\/blog\/why-mgas-are-leaving-traditional-bpo\">Selectsys vs traditional BPOs<\/a><\/li>\n  <li>See how we integrate with <a href=\"https:\/\/www.selectsys.com\/agent-support\">AMS360 and Applied Epic<\/a><\/li>\n  <li>Explore our <a href=\"https:\/\/www.selectsys.com\/solutions\/ai-bpo-support\">AI BPO automation stack<\/a><\/li>\n<\/ul>-->\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re about to renew your BPO agreement-stop. Whether it\u2019s ResourcePro, Patra,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":316,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-and-customer-experience-business-growth"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What to Ask Before You Sign a New BPO Contract (Insurance Ops)<\/title>\n<meta name=\"description\" content=\"Thinking of renewing your BPO vendor? Ask these 7 questions first to avoid hidden costs, poor SLAs, and manual-only execution. 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