{"id":403,"date":"2025-06-17T12:52:02","date_gmt":"2025-06-17T12:52:02","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=403"},"modified":"2025-10-31T06:31:09","modified_gmt":"2025-10-31T06:31:09","slug":"ai-coi-processing-insurance","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance","title":{"rendered":"How AI Is Changing Certificate of Insurance (COI) Processing"},"content":{"rendered":"\n<p>COIs are simple-until you have 300 in your inbox on Monday. For MGAs, agencies, and carriers, issuing certificates isn\u2019t optional. But it also shouldn\u2019t be manual. <strong>AI is now transforming COI processing<\/strong> from a reactive mess into a fully automated workflow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Traditional COI Processing: Time-Consuming, Error-Prone<\/h3>\n\n\n\n<p>A standard COI request requires:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reading email<\/li>\n\n\n\n<li>Validating insured and policy<\/li>\n\n\n\n<li>Locating the correct form<\/li>\n\n\n\n<li>Issuing from your AMS<\/li>\n\n\n\n<li>Emailing it back or uploading to a portal<\/li>\n\n\n\n<li>Logging for audit<\/li>\n<\/ul>\n\n\n\n<p>Multiply this by 10,000 per year-and you\u2019ve got a problem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How AI Fixes It<\/h3>\n\n\n\n<p><strong>Selectsys uses GPT-based automation and AI OCR to:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Read incoming emails<\/strong><br>Detect subject line and COI-specific language<\/li>\n\n\n\n<li><strong>Extract insured + request details<\/strong><br>\u201cNeed a certificate showing XYZ as additional insured\u201d<\/li>\n\n\n\n<li><strong>Match to correct policy inside AMS<\/strong><br>AMS360 \/ Applied Epic \/ Expert Insured<\/li>\n\n\n\n<li><strong>Create the task and trigger the COI process<\/strong><br>Or issue it directly via Selectsys BPO if authorized<\/li>\n\n\n\n<li><strong>Send back to broker \/ insured with log entry<\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Real Impact by the Numbers<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\" style=\"color: #5c6166;\"><thead><tr><td><strong>Metric<\/strong><\/td><td><strong>Before AI<\/strong><\/td><td><strong>After AI + Selectsys<\/strong><\/td><\/tr><\/thead><tbody><tr><td>Average COI TAT<\/td><td>12-24 hours<\/td><td>1-3 hours<\/td><\/tr><tr><td>Manual inbox monitoring<\/td><td>Daily<\/td><td>Eliminated<\/td><\/tr><tr><td>Human errors (wrong LOB)<\/td><td>2-3%<\/td><td>&lt;0.5%<\/td><\/tr><tr><td>Staff time per certificate<\/td><td>7-12 minutes<\/td><td>2-4 minutes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>In the <a href=\"https:\/\/www.selectsys.com\/platform\/value-flywheel\">Value Flywheel<\/a>, automation speeds handoffs while the BPO pod closes the loop.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bonus: The AI Doesn\u2019t Just Work at Night-It Works 24\/7<\/h3>\n\n\n\n<p>COIs come in anytime. So does Selectsys. With AI routing and 24\/7 ops, your Monday morning queue doesn\u2019t exist anymore.<\/p>\n\n\n\n<p><strong>You Don\u2019t Need More Staff. You Need Smart Routing.<\/strong><\/p><p>Let Selectsys AI read your COI requests and process them while you sleep.<\/p><p><strong>Try a 30-day pilot.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.selectsys.com\/contact\">Request Demo<\/a> \u2192<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<p><strong>What if the COI request is missing data?<\/strong><\/p>\n<p>AI flags it for follow-up or sends a templated reply for missing info. Humans don\u2019t touch it until it\u2019s complete.<\/p>\n<p><strong>Can you issue COIs directly in our system?<\/strong><\/p>\n<p>Yes. Our BPO team works inside AMS360, Applied Epic, or your AMS to issue, send, and log the certificate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>COIs are simple-until you have 300 in your inbox on Monday. For&#8230;<\/p>\n","protected":false},"author":1,"featured_media":404,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-and-automation-in-insurance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How AI Is Transforming COI Processing for Insurance Agencies<\/title>\n<meta name=\"description\" content=\"Discover how AI is speeding up COI request intake, classification, and fulfillment for MGAs, agencies, and carriers using systems like AMS360 and Epic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How AI Is Transforming COI Processing for Insurance Agencies\" \/>\n<meta property=\"og:description\" content=\"Discover how AI is speeding up COI request intake, classification, and fulfillment for MGAs, agencies, and carriers using systems like AMS360 and Epic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\" \/>\n<meta property=\"og:site_name\" content=\"Selectsys BPO Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-17T12:52:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-31T06:31:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Srinu Kalyan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Srinu Kalyan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\"},\"author\":{\"name\":\"Srinu Kalyan\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/2a93ae03ce4f7c76258e298b513c78e9\"},\"headline\":\"How AI Is Changing Certificate of Insurance (COI) Processing\",\"datePublished\":\"2025-06-17T12:52:02+00:00\",\"dateModified\":\"2025-10-31T06:31:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\"},\"wordCount\":333,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg\",\"articleSection\":[\"AI and Automation in Insurance\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\",\"url\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\",\"name\":\"How AI Is Transforming COI Processing for Insurance Agencies\",\"isPartOf\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg\",\"datePublished\":\"2025-06-17T12:52:02+00:00\",\"dateModified\":\"2025-10-31T06:31:09+00:00\",\"description\":\"Discover how AI is speeding up COI request intake, classification, and fulfillment for MGAs, agencies, and carriers using systems like AMS360 and Epic.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage\",\"url\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg\",\"contentUrl\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg\",\"width\":600,\"height\":420},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.selectsys.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How AI Is Changing Certificate of Insurance (COI) Processing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#website\",\"url\":\"https:\/\/www.selectsys.com\/blog\/\",\"name\":\"Selectsys\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.selectsys.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#organization\",\"name\":\"Selectsys\",\"url\":\"https:\/\/www.selectsys.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2024\/08\/selectsys-logo.jpg\",\"contentUrl\":\"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2024\/08\/selectsys-logo.jpg\",\"width\":420,\"height\":106,\"caption\":\"Selectsys\"},\"image\":{\"@id\":\"https:\/\/www.selectsys.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/2a93ae03ce4f7c76258e298b513c78e9\",\"name\":\"Srinu Kalyan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/37f3381d05891548cf9c9947bb0766c7d8f9aa4568ca16facc483604c40a2df7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/37f3381d05891548cf9c9947bb0766c7d8f9aa4568ca16facc483604c40a2df7?s=96&d=mm&r=g\",\"caption\":\"Srinu Kalyan\"},\"sameAs\":[\"https:\/\/www.selectsys.com\/blog\"],\"url\":\"https:\/\/www.selectsys.com\/blog\/author\/admin\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How AI Is Transforming COI Processing for Insurance Agencies","description":"Discover how AI is speeding up COI request intake, classification, and fulfillment for MGAs, agencies, and carriers using systems like AMS360 and Epic.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance","og_locale":"en_US","og_type":"article","og_title":"How AI Is Transforming COI Processing for Insurance Agencies","og_description":"Discover how AI is speeding up COI request intake, classification, and fulfillment for MGAs, agencies, and carriers using systems like AMS360 and Epic.","og_url":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance","og_site_name":"Selectsys BPO Blog","article_published_time":"2025-06-17T12:52:02+00:00","article_modified_time":"2025-10-31T06:31:09+00:00","og_image":[{"width":600,"height":420,"url":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg","type":"image\/jpeg"}],"author":"Srinu Kalyan","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Srinu Kalyan","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#article","isPartOf":{"@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance"},"author":{"name":"Srinu Kalyan","@id":"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/2a93ae03ce4f7c76258e298b513c78e9"},"headline":"How AI Is Changing Certificate of Insurance (COI) Processing","datePublished":"2025-06-17T12:52:02+00:00","dateModified":"2025-10-31T06:31:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance"},"wordCount":333,"commentCount":0,"publisher":{"@id":"https:\/\/www.selectsys.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage"},"thumbnailUrl":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg","articleSection":["AI and Automation in Insurance"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance","url":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance","name":"How AI Is Transforming COI Processing for Insurance Agencies","isPartOf":{"@id":"https:\/\/www.selectsys.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage"},"image":{"@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage"},"thumbnailUrl":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg","datePublished":"2025-06-17T12:52:02+00:00","dateModified":"2025-10-31T06:31:09+00:00","description":"Discover how AI is speeding up COI request intake, classification, and fulfillment for MGAs, agencies, and carriers using systems like AMS360 and Epic.","breadcrumb":{"@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#primaryimage","url":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg","contentUrl":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2025\/06\/ai-coi-processing-insurance.jpg","width":600,"height":420},{"@type":"BreadcrumbList","@id":"https:\/\/www.selectsys.com\/blog\/ai-coi-processing-insurance#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.selectsys.com\/blog\/"},{"@type":"ListItem","position":2,"name":"How AI Is Changing Certificate of Insurance (COI) Processing"}]},{"@type":"WebSite","@id":"https:\/\/www.selectsys.com\/blog\/#website","url":"https:\/\/www.selectsys.com\/blog\/","name":"Selectsys","description":"","publisher":{"@id":"https:\/\/www.selectsys.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.selectsys.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.selectsys.com\/blog\/#organization","name":"Selectsys","url":"https:\/\/www.selectsys.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.selectsys.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2024\/08\/selectsys-logo.jpg","contentUrl":"https:\/\/www.selectsys.com\/blog\/wp-content\/uploads\/2024\/08\/selectsys-logo.jpg","width":420,"height":106,"caption":"Selectsys"},"image":{"@id":"https:\/\/www.selectsys.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/2a93ae03ce4f7c76258e298b513c78e9","name":"Srinu Kalyan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.selectsys.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/37f3381d05891548cf9c9947bb0766c7d8f9aa4568ca16facc483604c40a2df7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/37f3381d05891548cf9c9947bb0766c7d8f9aa4568ca16facc483604c40a2df7?s=96&d=mm&r=g","caption":"Srinu Kalyan"},"sameAs":["https:\/\/www.selectsys.com\/blog"],"url":"https:\/\/www.selectsys.com\/blog\/author\/admin"}]}},"_links":{"self":[{"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/posts\/403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/comments?post=403"}],"version-history":[{"count":5,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/posts\/403\/revisions"}],"predecessor-version":[{"id":1685,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/posts\/403\/revisions\/1685"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/media\/404"}],"wp:attachment":[{"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/media?parent=403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/categories?post=403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.selectsys.com\/blog\/wp-json\/wp\/v2\/tags?post=403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}