{"id":418,"date":"2025-06-17T13:13:22","date_gmt":"2025-06-17T13:13:22","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=418"},"modified":"2025-10-31T06:22:08","modified_gmt":"2025-10-31T06:22:08","slug":"ams360-applied-epic-automation-2025","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/ams360-applied-epic-automation-2025","title":{"rendered":"Applied Epic &amp; AMS360 Automation: What\u2019s Possible in 2025"},"content":{"rendered":"\n<p>If you&#8217;re still assigning inbox tasks manually inside AMS360 or Applied Epic, you&#8217;re leaving money-and hours-on the table. In 2025, <strong>AI-powered BPO + workflow automation<\/strong> means most high-volume service tasks in these systems can be streamlined or fully automated.<\/p>\n\n\n\n<p>Here\u2019s what\u2019s now possible with Selectsys.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Automation Looks Like in AMS360 &amp; Epic<\/h3>\n\n\n\n<p>These aren\u2019t dreams or future plans. These are workflows that <strong>real MGAs and agencies are automating right now.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">COI Request Automation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI detects email requests for certificates<\/li>\n\n\n\n<li>System matches insured to active policy<\/li>\n\n\n\n<li>COI task created automatically (or fulfilled via BPO team)<\/li>\n\n\n\n<li>Logged and filed within AMS360 or Epic<\/li>\n<\/ul>\n\n\n\n<p><strong>Result:<\/strong> COIs processed in under 2 hours, not 12.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Endorsement Workflow Triggers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email or portal submission read by GPT<\/li>\n\n\n\n<li>AI tags: \u201cAdd driver,\u201d \u201cRemove building,\u201d etc.<\/li>\n\n\n\n<li>Task created with appropriate line of business + urgency tag<\/li>\n\n\n\n<li>BPO team picks up and executes inside your system<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation &amp; Reinstatement Monitoring<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notices of cancellation (NOC) are detected from email or downloads<\/li>\n\n\n\n<li>System flags policy in AMS360 or Epic<\/li>\n\n\n\n<li>Auto-alerts BPO or CSR team<\/li>\n\n\n\n<li>Reinstatement follow-ups triggered at defined intervals<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Renewal Pipeline Automation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Renewal dates tracked<\/li>\n\n\n\n<li>AI reviews for missing docs, loss runs, or expiring coverages<\/li>\n\n\n\n<li>Prep task created 30-60-90 days out<\/li>\n\n\n\n<li>Integrated quoting with RQB triggered for applicable lines<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Claims Intake Classification (FNOL)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email with FNOL scanned<\/li>\n\n\n\n<li>LOB and claim type identified<\/li>\n\n\n\n<li>Task routed to correct queue or adjuster<\/li>\n\n\n\n<li>Logged in AMS360 or Epic automatically<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Platform-Specific Integrations<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Function<\/strong><\/td><td><strong>AMS360<\/strong><\/td><td><strong>Applied Epic<\/strong><\/td><\/tr><\/thead><tbody><tr><td>Task creation &amp; routing<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><td>COI processing via BPO<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><td>Policy record updates<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><td>Endorsement fulfillment<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><td>Carrier download matching<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><td>FNOL task tagging<\/td><td>Yes (via AI OCR)<\/td><td>Yes (via AI OCR)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>You don\u2019t need new software. You need smarter workflows inside the systems you already use.<\/strong><\/p>\n\n\n\n<p>With Selectsys, AI automation and trained BPO teams work inside <strong>your AMS-not around it.<\/strong><\/p>\n\n\n\n<p>In the <a href=\"https:\/\/www.selectsys.com\/platform\/value-flywheel\">Value Flywheel<\/a>, automation speeds handoffs while the BPO pod closes the loop.<\/p>\n\n\n\n<p><strong>Still routing tasks by inbox and spreadsheet?<\/strong><\/p><p>It\u2019s time to automate your core workflows inside Epic and AMS360.<\/p><p><strong>Start a 30-day pilot-no migration required.<\/strong><\/p><p><a href=\"https:\/\/www.selectsys.com\/contact\">Request Demo<\/a> \u2192<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ<\/h3>\n\n\n\n<p><strong>Do I need to switch from AMS360 or Epic to use Selectsys?<\/strong><\/p>\n<p>Not at all. We work inside your existing AMS-no disruption or replacement required.<\/p>\n<p><strong>What tasks are best for automation vs BPO?<\/strong><\/p>\n<p>Repetitive tasks like COIs, renewals, and FNOL triage are great for automation. Complex actions like endorsements and policy updates are ideal for BPO.<\/p>\n<p><strong>Can Selectsys support both personal and commercial lines?<\/strong><\/p>\n<p>Yes. We work across WC, GL, Property, Auto, BOP, Umbrella, and more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re still assigning inbox tasks manually inside AMS360 or Applied Epic,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":419,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-418","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-and-automation-in-insurance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Can Be Automated in AMS360 &amp; Applied Epic in 2025?<\/title>\n<meta name=\"description\" content=\"Discover which insurance workflows can now be automated inside Applied Epic and AMS360-from COIs to renewals-with AI-powered BPO support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.selectsys.com\/blog\/ams360-applied-epic-automation-2025\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Can Be Automated in AMS360 &amp; 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