{"id":497,"date":"2025-06-27T11:37:41","date_gmt":"2025-06-27T11:37:41","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=497"},"modified":"2025-06-27T14:03:51","modified_gmt":"2025-06-27T14:03:51","slug":"mga-what-to-offload-first","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/mga-what-to-offload-first","title":{"rendered":"What MGAs Should Offload First: COIs, Endorsements, or Audits?"},"content":{"rendered":"\n<p>MGAs are in a race to scale operations &#8211; but not every task deserves in-house attention. If you\u2019re buried in email-based service, backlogged endorsements, or overdue audits, it\u2019s time to offload. But where do you start?<\/p>\n\n\n\n<p>This blog walks through what to outsource first (and why), based on turnaround impact, compliance risk, and repeatability &#8211; complete with test cases, FAQs, and an execution roadmap.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">COIs: The Quickest Win<\/h3>\n\n\n\n<p><strong>Why Start Here?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High volume, highly repetitive<\/li>\n\n\n\n<li>SLA-sensitive (2\u20134 hour expectations)<\/li>\n\n\n\n<li>Easy to standardize, easy to QA<\/li>\n<\/ul>\n\n\n\n<p><strong>What Selectsys Offers:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>COI intake, validation, generation, email delivery<\/li>\n\n\n\n<li>In-system entry within AMS360 or Expert Insured<\/li>\n\n\n\n<li>SLA tracking, retry logic, and confirmation workflows<\/li>\n<\/ul>\n\n\n\n<p><strong>Real-World Test Case:<\/strong> An MGA producing 1,500 COIs\/month struggled to meet service SLAs. After onboarding Selectsys:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>COIs were issued within 2-3 hours<\/li>\n\n\n\n<li>Zero backlog after 48 hours<\/li>\n\n\n\n<li>60% reduction in internal email volume<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Endorsements: Higher Stakes, More Variability<\/h3>\n\n\n\n<p><strong>Why Second:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Often mid-term changes<\/li>\n\n\n\n<li>Requires documentation and carrier-facing output<\/li>\n\n\n\n<li>Compliance-heavy (especially with endorsements requiring signed forms)<\/li>\n<\/ul>\n\n\n\n<p><strong>What Selectsys Handles:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intake \u2192 QA \u2192 Endorsement entry<\/li>\n\n\n\n<li>Form logic + document generation<\/li>\n\n\n\n<li>Carrier confirmation + email or portal tracking<\/li>\n<\/ul>\n\n\n\n<p><strong>Common Endorsement Workflows:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Named insured changes<\/li>\n\n\n\n<li>Schedule updates (vehicles, locations)<\/li>\n\n\n\n<li>Policy limits and deductible modifications<\/li>\n<\/ul>\n\n\n\n<p><strong>Test Case:<\/strong> For a specialty lines MGA, Selectsys processed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>220 endorsements\/month with 99.8% accuracy<\/li>\n\n\n\n<li>Carrier submissions completed same-day<\/li>\n\n\n\n<li>Dual QA with agent confirmation embedded<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Audits: Last to Offload, But High Value<\/h3>\n\n\n\n<p><strong>Why It Comes Later:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Involves multiple parties (carriers, insureds, CSRs)<\/li>\n\n\n\n<li>Often asynchronous and seasonal<\/li>\n\n\n\n<li>Requires intelligent document triage and reminder cycles<\/li>\n<\/ul>\n\n\n\n<p><strong>What We Do:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor shared inboxes (audit@, service@)<\/li>\n\n\n\n<li>Parse PDF packets (binders, audit requests)<\/li>\n\n\n\n<li>Populate policy system and route to QA<\/li>\n<\/ul>\n\n\n\n<p><strong>Optional Enhancements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI classification + document parsing (insurance application forms, audit forms)<\/li>\n\n\n\n<li>SLA-based follow-ups<\/li>\n\n\n\n<li>Carrier submission confirmation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Summary Chart: What to Offload, and When<\/h3>\n\n\n\n<figure class=\"wp-block-table\">\n    <table class=\"has-fixed-layout\">\n      <thead>\n        <tr style=\"background-color: #EEF3FF; color: #5c6166;\">\n          <th><strong>Workflow<\/strong><\/th>\n          <th><strong>Volume<\/strong><\/th>\n          <th><strong>Risk<\/strong><\/th>\n          <th><strong>SLA Pressure<\/strong><\/th>\n          <th><strong>Offload Priority<\/strong><\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td>COIs<\/td>\n          <td>High<\/td>\n          <td>Low<\/td>\n          <td>High (2-4 hrs)<\/td>\n          <td>Start here<\/td>\n        <\/tr>\n        <tr>\n          <td>Endorsements<\/td>\n          <td>Medium<\/td>\n          <td>Med<\/td>\n          <td>Moderate<\/td>\n          <td>Phase 2<\/td>\n        <\/tr>\n        <tr>\n          <td>Audits<\/td>\n          <td>Low<\/td>\n          <td>High<\/td>\n          <td>Low<\/td>\n          <td>Once stable<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n  <\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ Block<\/h3>\n\n\n\n<p><strong>Can I start with just one workflow like COIs?<\/strong><br>\nAbsolutely. Most of our MGA partners begin with COIs and expand as trust and stability grow.<\/p>\n<p><strong>Do I need to change my AMS or CRM?<\/strong><br>\nNo. We embed directly in AMS360, Epic, or Expert Insured &#8211; no third-party tools.<\/p>\n<p><strong>Will you write SOPs for our workflows?<\/strong><br>\nYes. We document, audit, and QA your process from day one.<\/p>\n<p><strong>How long does onboarding take?<\/strong><br>\nYou can be live in 7-10 business days with full tracking and support.<\/p>\n\n\n\n<hr\/>\n\n\n\n<p><strong>Let\u2019s Start With One Workflow &#8211; COIs, Endorsements, or Audits.<\/strong><br>No upfront cost. No disruption. Just real execution, live in your system.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.selectsys.com\/contact\">Start My Free Pilot<\/a> \u2192<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MGAs are in a race to scale operations &#8211; but not every&#8230;<\/p>\n","protected":false},"author":1,"featured_media":500,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[6],"class_list":["post-497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mgas","tag-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What MGAs Should Offload First? COIs, Endorsements, or Audits?<\/title>\n<meta name=\"description\" content=\"Explore which insurance workflows MGAs should outsource first to maximize operational efficiency. 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