{"id":602,"date":"2025-07-10T10:18:47","date_gmt":"2025-07-10T10:18:47","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=602"},"modified":"2025-07-10T10:35:48","modified_gmt":"2025-07-10T10:35:48","slug":"applied-epic-outsourcing-help","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/applied-epic-outsourcing-help","title":{"rendered":"Why Agencies Using Applied Epic Are Turning to Selectsys for Back-Office Help"},"content":{"rendered":"\n<p>Applied Epic is a feature-rich platform-but it still requires staff to manage tasks like COIs, reconciliation, and policy changes. That\u2019s where Selectsys comes in. We provide trained insurance BPO teams who work directly inside Epic-so your agency stays efficient without expanding your payroll.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Selectsys Handles in Applied Epic<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>COI processing and distribution<\/li>\n\n\n\n<li>Policy downloads and reconciliation<\/li>\n\n\n\n<li>Renewal workflows and carrier communication<\/li>\n\n\n\n<li>Midterm endorsements, cancellations, reinstatements<\/li>\n\n\n\n<li>Accounting support and suspense cleanup<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Why It Works<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In-system execution:<\/strong> No external portals. We work within your Applied Epic instance.<\/li>\n\n\n\n<li><strong>Fast onboarding:<\/strong> Go live in 7-10 days.<\/li>\n\n\n\n<li><strong>SLA + QA backed:<\/strong> Every task is tracked, verified, and audit-ready.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n  <li>See how we <a href=\"https:\/\/www.selectsys.com\/agent-support\/ams360-support\">support agents across AMS360 too<\/a>.<\/li>\n  <li>Learn more about our <a href=\"https:\/\/www.selectsys.com\/agent-support\">agent outsourcing solutions<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Test Case<\/h3>\n\n\n\n<p><strong>Client:<\/strong> Mid-size independent agency, Illinois<br><strong>Problem:<\/strong> Frequent delays in policy changes and endorsement follow-ups<br><strong>Solution:<\/strong> Embedded Selectsys team of 2 working inside Applied Epic<br><strong>Result:<\/strong> SLA for midterms cut from 2 days to 4 hours; internal staff reallocated to sales<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQs<\/h3>\n\n\n\n<p><strong>Do you work directly inside Applied Epic?<\/strong><br> Yes, we operate within your Epic instance and follow your internal workflows. <\/p> <p><strong>How do you handle logins and security?<\/strong><br> We follow IP whitelisting, multi-factor authentication, and secure access protocols. <\/p> <p><strong>What can you do with billing workflows?<\/strong><br> We handle reconciliation, installment setup, and billing audits inside Epic. <\/p> <p><strong>Can we scale the team over time?<\/strong><br> Absolutely. Start with one workflow (e.g., COIs) and scale as needed. <\/p> <p><strong>Do you replace Epic?<\/strong><br> No, we enhance it. Our teams work inside Epic-not around it. <\/p><hr \/>\n<p><strong>Want to reduce workload and boost SLA performance?  <\/strong><br><a href=\"https:\/\/www.selectsys.com\/contact\">Start your pilot<\/a> \u2192<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Applied Epic is a feature-rich platform-but it still requires staff to manage&#8230;<\/p>\n","protected":false},"author":1,"featured_media":603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo-in-insurance-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Applied Epic Support Without Hiring More Staff | Selectsys Agent BPO<\/title>\n<meta name=\"description\" content=\"Discover how Selectsys helps insurance 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