{"id":753,"date":"2025-07-13T13:38:30","date_gmt":"2025-07-13T13:38:30","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=753"},"modified":"2025-07-13T14:15:12","modified_gmt":"2025-07-13T14:15:12","slug":"coi-processing-for-agencies-how-to-eliminate-the-daily-backlog","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/coi-processing-for-agencies-how-to-eliminate-the-daily-backlog","title":{"rendered":"COI Processing for Agencies: How to Eliminate the Daily Backlog"},"content":{"rendered":"\n<p>If there\u2019s one thing every independent insurance agency dreads, it\u2019s falling behind on COIs.<\/p>\n\n\n\n<p>Certificates of Insurance may seem like small tasks &#8211; but when your inbox has 75 pending requests and two CSRs are out sick, it becomes a bottleneck that affects everyone.<\/p>\n\n\n\n<p>That\u2019s why more agencies are turning to business process outsourcing (BPO) for COI processing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why COIs Are the First Task to Offload<\/strong><\/h3>\n\n\n\n<p>COI requests come in fast and often, and usually from clients in a hurry. They require pulling the right policy, verifying coverages, updating certificate holders, generating the form, and sending it &#8211; all accurately and promptly.<\/p>\n\n\n\n<p>This is the perfect use case for BPO teams.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Repeatable process<\/strong>? Yes.<\/li>\n\n\n\n<li><strong>Works well inside AMS360 or Applied Epic<\/strong>? Yes.<\/li>\n\n\n\n<li><strong>High volume, low complexity<\/strong>? Absolutely.<\/li>\n<\/ul>\n\n\n\n<p>A trained BPO team can handle hundreds of COIs a day without missing a beat &#8211; and without touching your in-house bandwidth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What BPO Teams Actually Do<\/strong><\/h3>\n\n\n\n<p>When you outsource COI processing to Selectsys, the team operates directly inside your AMS or email systems. Common workflows include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logging into AMS360 or Applied Epic<\/li>\n\n\n\n<li>Pulling expiring or renewal COI lists<\/li>\n\n\n\n<li>Generating certificates using your agency templates<\/li>\n\n\n\n<li>Validating coverages and holder info<\/li>\n\n\n\n<li>Emailing forms to clients or holder contacts<\/li>\n\n\n\n<li>Tracking renewals or expirations<\/li>\n\n\n\n<li>Logging activities for compliance<\/li>\n<\/ul>\n\n\n\n<p>Whether it&#8217;s same-day requests or batch renewals, BPO gives your agency the ability to scale without adding headcount.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Test Case: Midwest Agency Eliminates COI Backlog in 3 Days<\/strong><\/h3>\n\n\n\n<p>A 9-person agency in Ohio had a 10-day COI backlog before onboarding Selectsys.<\/p>\n\n\n\n<p><strong>Within 72 hours, they had:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cleared over 300 outstanding COIs<\/li>\n\n\n\n<li>Set up a real-time queue for daily inbound requests<\/li>\n\n\n\n<li>Cut response time from 3 days to 3 hours<\/li>\n\n\n\n<li>Freed up CSRs for renewal outreach<\/li>\n<\/ul>\n\n\n\n<p>Their AMS360 workflows stayed the same &#8211; Selectsys just worked inside them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>FAQs<\/strong><\/h3>\n\n\n\n<p><strong>Can BPO teams handle same-day COI requests?<\/strong><br>Yes. Most same-day requests are completed within 2\u20134 hours with proper SOPs in place.<\/p>\n\n<p><strong>Do they email the COIs too?<\/strong><br>Yes. Our teams can email COIs directly to clients or holders using your agency&#8217;s templates and email rules.<\/p>\n\n<p><strong>Is this secure and logged?<\/strong><br>Every activity is documented in your AMS. Teams operate under secure access and follow audit trails.<\/p>\n\n<p><strong>Do I need to switch systems?<\/strong><br>Not at all. We work inside AMS360, Epic, or your existing platform.<\/p>\n\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Where This Fits Inside Agent Operations<\/strong><\/h3>\n\n\n\n<p>COI processing is just one workflow. If you already use AMS360, consider expanding BPO support to include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endorsement processing<\/strong><\/li>\n\n\n\n<li><strong>Renewal preparation<\/strong><\/li>\n\n\n\n<li><strong>Policy issuance<\/strong><\/li>\n\n\n\n<li><strong>Carrier correspondence<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This allows you to build a true hybrid agency &#8211; where your in-house team handles sales and service, while BPO handles high-volume processing.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n  <li>Explore more about <a href=\"https:\/\/www.selectsys.com\/agent-support\">Agent Outsourcing options here.<\/a><\/li>\n  <li>Running AMS360? Our  <a href=\"https:\/\/www.selectsys.com\/agent-support\/ams360-support\">AMS360 Support teams<\/a>can issue COIs directly inside your system.<\/li>\n  <li>Visit our <a href=\"https:\/\/www.selectsys.com\/faq\">FAQs page<\/a>  or dive into the <a href=\"https:\/\/www.selectsys.com\/answer-library\">Answer Library<\/a> for more use cases.<\/li>\n \n<\/ul>\n<hr\/>\n<p><strong>Eliminate your COI backlog without changing your systems.<\/strong><br>\n<a href=\"https:\/\/www.selectsys.com\/contact\">Start Your Free Month<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If there\u2019s one thing every independent insurance agency dreads, it\u2019s falling behind&#8230;<\/p>\n","protected":false},"author":1,"featured_media":754,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coi-processing-for-agents"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>COI Processing for Insurance Agencies | Eliminate the Backlog<\/title>\n<meta name=\"description\" content=\"Learn how independent insurance agencies can eliminate daily COI backlogs with BPO support that works directly inside AMS360 and Applied Epic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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