{"id":761,"date":"2025-07-13T14:04:20","date_gmt":"2025-07-13T14:04:20","guid":{"rendered":"https:\/\/www.selectsys.com\/blog\/?p=761"},"modified":"2025-07-13T14:31:11","modified_gmt":"2025-07-13T14:31:11","slug":"applied-epic-agency-support-operational-help-without-headcount","status":"publish","type":"post","link":"https:\/\/www.selectsys.com\/blog\/applied-epic-agency-support-operational-help-without-headcount","title":{"rendered":"Applied Epic Agency Support: Operational Help Without Headcount"},"content":{"rendered":"\n<p>Applied Epic is the engine behind many high-growth independent agencies. But like any AMS, it\u2019s only as effective as the people entering data, processing tasks, and keeping workflows current.<\/p>\n\n\n\n<p>For many agencies, growth creates a bottleneck: too much policy work, too few hands. Hiring isn&#8217;t always an option. That\u2019s where Selectsys comes in.<\/p>\n\n\n\n<p>With BPO support for Applied Epic, you can offload the busywork and focus your in-house team on revenue-driving activities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Where Applied Epic Agencies Feel the Strain<\/strong><\/h3>\n\n\n\n<p><strong>As business grows, so do the tasks in Epic:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New submissions to process<\/li>\n\n\n\n<li>Certificates to issue<\/li>\n\n\n\n<li>Endorsements to log<\/li>\n\n\n\n<li>Renewals to prep<\/li>\n\n\n\n<li>Carrier follow-ups to chase<\/li>\n\n\n\n<li>Payments to reconcile<\/li>\n<\/ul>\n\n\n\n<p>These aren\u2019t hard &#8211; but they pile up. And before long, your best people are stuck doing data entry instead of building relationships.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What We Handle Inside Applied Epic<\/strong><\/h3>\n\n\n\n<p><strong>Selectsys BPO teams work inside your Applied Epic environment to manage:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>COI issuance and email<\/li>\n\n\n\n<li>Endorsement entry and documentation<\/li>\n\n\n\n<li>Policy cancellations and reinstatements<\/li>\n\n\n\n<li>Submission clearance and quoting support<\/li>\n\n\n\n<li>Renewal triggering and prep<\/li>\n\n\n\n<li>Daily download reconciliation<\/li>\n\n\n\n<li>Activity tracking and audit trails<\/li>\n\n\n\n<li>Document uploads and carrier communications<\/li>\n<\/ul>\n\n\n\n<p>We don\u2019t use portals or workarounds &#8211; we use <strong>your system, your way<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Test Case: Applied Epic Agency Clears 30+ Tasks Daily With 1 BPO Rep<\/strong><\/h3>\n\n\n\n<p>A New York-based agency specializing in mid-market commercial lines needed help.<\/p>\n\n\n\n<p>Their service team was spending 4+ hours a day on endorsements, COIs, and quoting prep.<\/p>\n\n\n\n<p>We embedded a dedicated BPO resource inside Applied Epic.<\/p>\n\n\n\n<p><strong>In 30 days:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service turnaround improved by 60%<\/li>\n\n\n\n<li>Time to bind dropped from 5 days to 2<\/li>\n\n\n\n<li>100% of COIs were sent within SLA<\/li>\n\n\n\n<li>Their internal staff had time for proactive client outreach<\/li>\n<\/ul>\n\n\n\n<p>No recruiting. No training. No overtime. Just scalable support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>FAQs<\/strong><\/h3>\n\n\n\n<p><strong>Will your team use our Epic workflows?<\/strong><br>Yes. We follow your SOPs or help build them during onboarding. All work is performed directly in Epic.<\/p>\n\n<p><strong>How do you ensure quality and compliance?<\/strong><br>Every task includes status tagging, activity logging, and supervisor QA. We also maintain full audit trails.<\/p>\n\n<p><strong>Can I try this with one or two processes?<\/strong><br>Absolutely. Many agencies start with COIs or renewals and expand after a few weeks.<\/p>\n\n<p><strong>What if I don\u2019t use AMS360 or Applied Epic?<\/strong><br>We also support Expert Insured, NowCerts, and other AMS platforms. Contact us for a custom setup.<\/p>\n\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Applied Epic + Selectsys Is the Right Fit<\/strong><\/h3>\n\n\n\n<p>You invested in a modern AMS. Now get the modern support that goes with it.<\/p>\n\n\n\n<p>Selectsys helps Epic agencies scale their operations without adding internal headcount &#8211; by embedding trained professionals inside your system.<\/p>\n\n\n\n<p>Fast onboarding. Flat-rate pricing. 24\/7 capacity. Let us power the back end so you can grow the front end.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n  <li>Explore more <a href=\"https:\/\/www.selectsys.com\/agent-support\">Agent Outsourcing options<\/a>for Applied Epic and beyond.<\/li>\n  <li>Learn about<a href=\"https:\/\/www.selectsys.com\/agent-support\/ams360-support\"> AMS360 Support<\/a> if you operate dual systems.<\/li>\n  <li>Find answers to common questions in our <a href=\"https:\/\/www.selectsys.com\/faq\">FAQs<\/a> or visit the <a href=\"https:\/\/www.selectsys.com\/answer-library\">Answer Library<\/a>.<\/li>\n \n<\/ul>\n\n<hr\/>\n<p><strong>You don\u2019t need more hires &#8211; just the right help inside your AMS.<\/strong><br>\n<a href=\"https:\/\/www.selectsys.com\/contact\">Start Your Free Month<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Applied Epic is the engine behind many high-growth independent agencies. But like&#8230;<\/p>\n","protected":false},"author":1,"featured_media":603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applied-epic-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Applied Epic Agency Support Without Adding Headcount<\/title>\n<meta name=\"description\" content=\"Discover how Applied Epic agencies can offload quoting, COIs, and servicing tasks to Selectsys BPO - and scale without hiring.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.selectsys.com\/blog\/applied-epic-agency-support-operational-help-without-headcount\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Applied Epic Agency Support Without Adding Headcount\" \/>\n<meta property=\"og:description\" content=\"Discover how Applied Epic agencies can offload quoting, COIs, and servicing tasks to Selectsys BPO - 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