Why Mid-Term Endorsements Matter – And How Selectsys Handles Them Better
In the insurance world, mid-term changes are a constant. Whether it’s a cancellation, reinstatement, additional insured, or vehicle swap, every change must be documented, logged, and executed with precision. That’s where endorsement processing becomes a critical function-and also where many agencies fall behind.
Delays in endorsements don’t just affect operations-they impact customer satisfaction, E&O risk, and overall service quality. Selectsys provides a scalable, reliable solution to manage the full endorsement lifecycle using experienced BPO teams that work directly inside your systems.
Common Pain Points with Endorsements
Most agencies struggle with endorsement processing due to:
- Manual handoffs between CSRs and back office
- Lack of documentation tracking
- Multiple carrier forms and workflows
- Frequent changes and backlogs
- System mismatches and missed suspense tasks
These issues can quickly lead to compliance gaps, delayed coverage updates, and unhappy clients.
How Selectsys Solves It
Our BPO teams specialize in:
- Endorsement intake (email, portal, forms)
- Carrier-specific form processing
- Documentation logging in AMS
- Suspense resolution and activity follow-ups
- Change confirmation and delivery
We support all core systems (AMS360, Applied Epic, Sagitta, and Expert Insured) and adapt to your SOPs-no third-party tools or retraining required.
What We Handle
- Policyholder name/address changes
- Limit adjustments or additional coverage
- Driver or vehicle changes
- Cancellations and reinstatements
- Additional insureds / waivers of subrogation
- Form delivery and documentation updates
Everything is timestamped and auditable.
Test Case: Reinstatement Chaos – Resolved
Agency Type: Mid-sized commercial lines agency, Florida
Challenge: 38 reinstatement requests piled up due to carrier login issues and CSR turnover
Solution: Selectsys took over the reinstatement queue, triaged urgent items, and cleared all backlog within 3 days.
Result:
- Reinstatements completed and documented
- Compliance logs updated
- No missed deadlines
- Zero handholding from client after day two of pilot
Why Accuracy Is Key
Endorsements are not just “data entry.” They affect:
- Coverage in force
- Claims payout eligibility
- Regulatory compliance
- Customer retention
Every change needs to be correct, timely, and confirmed.
Tech Alignment That Works
Selectsys integrates with:
- AMS360 suspenses
- Applied Epic activities and policy tasks
- Carrier portals (for direct input)
- Internal change request workflows
We work the way your team already does. No new tools. No complex integrations.
FAQs
Can you handle both commercial and personal endorsements?
Yes. Our team is trained across lines of business, including commercial auto, GL, workers’ comp, property, and personal lines.
What systems do you support for endorsements?
We work directly inside AMS360, Applied Epic, Sagitta, Expert Insured, and proprietary MGA systems.
Do you also process cancellations and reinstatements?
Absolutely. We treat these as part of the endorsement lifecycle and apply the same documentation rigor and turnaround goals.
How fast is the average endorsement turnaround?
Most endorsements are completed within 4 hours. Urgent/rush tasks can be flagged during intake.
Do you provide audit logs?
Yes. Every endorsement is timestamped with entry date, CSR assignment, and delivery method. Full traceability.
Final Thoughts
Mid-term changes are unavoidable. But errors, backlogs, and slow turnaround times aren’t.
With Selectsys as your partner, endorsements are executed consistently, documented thoroughly, and delivered quickly-all inside your system, with your rules.
