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COI Processing Support That Keeps You Moving

Trained teams handle COI intake, validation, issuance, and delivery - directly in your AMS, no ticketing delays.

Handling Certificates of Insurance (COIs) is one of the most time-consuming and error-prone tasks in an insurance agency’s back office. At Selectsys, we offer dedicated COI processing teams who work inside your AMS, CRM, or agency system. From intake and validation to issuance and delivery, we streamline the entire process-helping you respond faster and reduce compliance risk.

Many agencies struggle to stay ahead of daily certificate requests. Our blog on eliminating the COI backlog outlines how we handle this inside your AMS.

Why COI Processing Slows You Down

Manual validation of Insurance forms
Time-sensitive client requests
Tracking of additional insured, waiver of subrogation, and holder language
Cross-referencing carrier approvals
Delivery across email, portals, and document centers

What Selectsys Delivers

  • COI intake via email or portal
  • Document validation and flagging missing info
  • Template selection + carrier rules logic
  • PDF generation, e-delivery, and tracking
  • Audit trail for compliance and QA

System Integration Options

AMS360, Applied Epic, HawkSoft
Salesforce and CRM workflows
Direct integration via API or secure intake

COI Processing highlights how automated COI support improves turnaround and compliance.

Why Teams Choose Selectsys

  • 100% insurance trained team not general virtual assistants
  • Fast turnaround with most tasks completed within hours
  • Works directly in your AMS with no portals or spreadsheets
  • Scalable support with flat rate pricing not hourly
  • Easy onboarding with first month free and no commitment
  • Built for agents so you can focus on servicing and selling

Client Reviews

Our COI turnaround went from 2 days to under 4 hours.

- Sandra C., Ops Lead

No more chasing templates or forms. They just handle it.

- Priya R., Service Staff

The QA process is rock solid - no errors, no rework.

- Joe W., QA Reviewer

They made our manual COI process obsolete overnight.

- Emily V., Service Rep

Their Epic knowledge blew us away - setup was instant.

- Amanda S., CSR

FAQ's

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COI handling sits in the Issuance & Servicing node of the Operating Model.