Mid-Term Endorsement Support That Just Works: How Selectsys Handles the Chaos for You
Endorsements Without the Stress
Endorsements are never one-size-fits-all. Mid-term policy changes like cancellations, reinstatements, or adding/removing coverage often feel more like triage than process. You’re chasing forms, checking dates, and resolving suspenses-while the phone keeps ringing.
That’s where Selectsys comes in.
We provide dedicated endorsement processing support that integrates directly with your AMS-no retraining, no hand-holding, and no shortcuts. Every change gets executed, documented, and confirmed.
What’s the Risk of Getting It Wrong?
Small endorsement errors lead to big problems:
- Policy data misaligned with carrier
- Suspenses left unresolved for weeks
- Incorrect effective dates that create gaps
- Missed reinstatements = unhappy clients
- Audits or E&O exposure from incomplete logs
It’s not just admin-it’s compliance, revenue, and service quality at stake.
What We Handle (So You Don’t Have To)
- Cancellations (carrier or insured)
- Reinstatements with or without lapse
- Mailing address updates
- Driver or vehicle changes
- Limit or deductible adjustments
- Additional insureds
- Coverage additions/removals
- Commercial Auto updates
- Documentation follow-up and logging
All tasks are completed inside your AMS, whether it’s AMS360, Applied Epic, or your MGA system like Expert Insured.
Test Case: From 2-Week Backlog to Same-Day Execution
Client: Commercial agency using Applied Epic
Problem: 40+ pending endorsement tasks across two CSRs
Action:
- Selectsys onboarded and reviewed SOPs
- Triaged all active endorsements by urgency
- Processed 100% of tasks in 72 hours
- Documented every change with task notes and files
- Reinstated policy access for suspended clients
Outcome:
- Backlog eliminated
- Daily volume returned to <4-hour turnaround
- Reduced inbound service tickets by 35%
Built-in QA = No Slips
Every policy change is reviewed twice-by processor and QA. We check:
- Effective and requested date alignment
- Required documentation (not mentioning brand names)
- Billing impacts and coverage mapping
- Status flags or errors in the AMS
- History log and change reason entry
If something’s missing, we flag it. If it’s good, we finish and move on.
Our Support Stays in Your System
We don’t push work outside. Our teams log in and execute:
- Directly in AMS360, Epic, or your portal
- Using your suspenses, activities, or task queues
- Following your SOPs-not generic templates
And we track all completed actions-making reconciliation and reporting easy.
Need help with other workflows? Explore our support services:
- FNOL Support
- Download & Reconciliation Help
- Policy Renewal Support
- COI Processing Support
- Submission Intake & Triage
FAQs
Can you support both personal and commercial lines?
Yes. Most of our work is commercial, but we follow your workflows for either line.
What about reinstatements?
Handled like any other endorsement-with extra checks for lapse periods and carrier rules.
Will you notify clients or carriers?
If your SOP includes outbound comms, yes. Otherwise, we’ll document and alert your team.
Can you handle cancellations that come via email?
Absolutely. We classify and act on inbound cancellation or reinstatement emails and log everything.
What if our AMS isn’t standard?
We support AMS360, Epic, Sagitta, Expert Insured, and many custom MGA systems.
Why Selectsys?
- Trained staff with insurance ops experience
- Consistent turnaround within same business day
- Fully embedded BPO model-no offshore handoffs
- 100% auditable logs for every policy change
- Scalable during renewals, staffing gaps, or growth
You don’t have to chase suspenses or worry about reinstatement delays anymore.
Endorsements shouldn’t clog your servicing pipeline or create exposure. With Selectsys, you get a dedicated processing engine that works exactly like your internal team-just faster and with more discipline.
Start a Pilot today. Let us process a few endorsements for you-see the difference in 48 hours.
