FNOL (First Notice of Loss) Support for Insurance Agencies and MGAs
24/7 claims intake, tracking, and documentation-so your team never misses a beat.
When a claim hits, your response time matters. Selectsys provides professional FNOL intake and tracking services-available 24/7 to log, route, and document losses in real time.
We monitor email, online forms, and carrier systems for inbound loss reports. Once received, we document all details inside your AMS (AMS360, Epic, Sagitta, Expert Insured, etc.), notify the appropriate team, and follow up with the insured or carrier as needed.
Whether you’re handling high-frequency claims or just need after-hours coverage, we’ve got you covered.
Read Why FNOL Deserves More Attention- And How Selectsys Gets It Right
What We Handle
- 24/7 monitoring of FNOL intake channels (email, forms, portals)
- Logging incident details inside AMS360, Epic, or custom systems
- Validating completeness of loss info (time, location, contact, policy #)
- Attaching supporting documents (photos, police reports, etc.)
- Assigning claims to carriers, TPAs, or in-house adjusters
- Generating notification forms or letters
- Sending status updates and follow-up reminders
- Flagging red flags or missing data for QA review
Why Agencies Choose Insurance Back Office Support Services
Insurance back office support improves turnaround time, reduces backlog, and allows agency teams to focus on production and client servicing.
- 100% insurance trained team not general virtual assistants
- Fast turnaround with most tasks completed within hours
- Works directly in your AMS with no portals or spreadsheets
- Scalable support with flat rate pricing not hourly
- Easy onboarding with first month free and no commitment
- Built for agents so you can focus on servicing and selling
Read FNOL Without the Chaos - How Selectsys Streamlines Claims Intake
Client Reviews
FNOL used to be a black hole. Now it’s a process.
- J. Torres, Claims Ops Manager
We never miss a claim anymore. Their team is fast and thorough.
- K. Allen, Systems Admin
After using them for renewals, FNOL was a natural next step.
- R. Kim, Agency Admin
Storm season was chaos. Selectsys brought order.
- P. Singh, Bookkeeping Lead
Best claims intake support I’ve seen in 20 years.
- N. Kapoor, Account Manager
FAQs
FNOL Support Services By Location
Connected Across the Insurance Lifecycle
Selectsys operates as a connected insurance infrastructure. Each component supports a different part of the policy lifecycle while remaining fully connected inside one operating system.
- RQB: Rate, Quote, Bind workflows supporting API, Excel, ISO, and AAIS driven rating sources.
- Expert Insured: Full policy lifecycle management including issuance, endorsements, renewals, and servicing governance.
- Premium Accounting: Insurance native accounting handling agency bill, direct bill, trust reconciliation, bordereaux, and premium finance workflows.
- CoverPay : Premium collection by Card and ACH for MGAs, wholesalers and carriers, with payment tracking and reconciliation support.
- Insurance BPO: Embedded operational execution across submissions, underwriting support, endorsements, renewals, accounting assistance, and policy servicing.
Each capability can operate independently, or connect with the others as the operation requires.
If you want a quick reference for any of the terminology mentioned on this page, you can review the Glossary for clear definitions and context.
If you want to see where early claims intake sits within the full lifecycle, the operating model page explains how FNOL ties into servicing and operations.
Try our 24/7 FNOL logging for one LOB or region - no commitment.
Start a Free FNOL PilotWe are a part of
