Solving the Underwriter Shortage: How Selectsys BPO Services Empower MGAs and Wholesalers
The insurance industry is facing a workforce crisis. By 2026, the U.S. insurance sector expects to lose up to 400,000 professionals-many of them experienced underwriters, actuaries, and back-office staff. MGAs and wholesalers, already stretched thin, are feeling the pressure most.
Younger professionals entering the workforce often lack the domain expertise to handle complex underwriting. Meanwhile, seasoned staff are buried in administrative work like submission intake, endorsements, and policy servicing.
The Consequences:
- Slow quote turnaround times
- Burnout among senior underwriters
- Difficulty scaling programs or onboarding new brokers
How Selectsys BPO Services Close the Talent Gap
Selectsys offers dedicated Business Process Outsourcing (BPO) teams embedded directly into your workflows. Unlike traditional offshore outsourcing, Selectsys functions like an extension of your internal team-no rotating staff, no retraining every quarter.
1. Embedded Insurance Staff, Not Just Offshore Help
Each Selectsys BPO team is trained on your exact systems, carrier portals, and policy types. From day one, they operate in your environment using your naming conventions, your AMS, and your underwriting templates.
2. Let Underwriters Focus on Risk-We Handle the Rest
Tasks offloaded to Selectsys BPO teams:
- Submissions intake & triage
- Data entry into carrier portals or AMS
- Endorsement processing
- Renewal prep
- COI generation
- Policy issuance
This allows your underwriters to focus on risk assessment, pricing, and broker relationships-where their expertise truly matters.
3. Faster Turnaround Times Without Hiring
Most clients see a 30-50% reduction in cycle time for common tasks within the first 60 days.
Real Case: BPO Success for a Midwest Commercial MGA
Client: Commercial MGA specializing in General Liability and Property
Problem: Their 8 underwriters were spending 60% of their day on admin tasks. Renewal turnaround had slipped to over 10 days.
Solution: Selectsys deployed 6 BPO professionals within 2 weeks. They handled submissions, renewals, endorsements, and COIs.
Result:
- Underwriter admin time dropped to 25%
- Renewals completed in 3-4 days
- Improved broker satisfaction and retention
- Saved $180K in overhead within 12 months
Why This Matters in 2025
Underwriting labor shortages are no longer a future problem-they’re here now. As retirements accelerate, MGAs and wholesalers must rethink how to stay competitive.
With Selectsys, you can:
- Avoid the cost and delay of hiring full-time staff
- Maintain quality and compliance standards
- Scale without stretching your existing underwriters
Best of all, Selectsys offers a no-cost BPO pilot that launches in under 10 days. You’ll see tangible impact within 4 weeks.
Frequently Asked Questions (FAQs)
How long does onboarding a Selectsys BPO team take?
Typically 7-10 business days. We follow a “Discover, Document, Dry Run, Deliver” framework.
Do we have to change systems to work with Selectsys?
No. We work within your existing systems-Applied, Vertafore, custom AMS, or Excel.
Will my brokers know we’re outsourcing?
No. We operate under your brand guidelines. To your brokers, it’s business as usual.
Is this a staffing model?
No. It’s a process ownership model-your team has continuity, process visibility, and control.
What lines of business do you support?
We specialize in P&C lines like GL, Property, WC, Cyber, Commercial Auto, and more.
Ready to relieve your underwriters and reduce your admin burden?
- Explore our full Insurance BPO services
- Learn about our AI-driven submission automation
- See how Expert Insured supports MGAs
