Agency Management Systems
Quote & Bind Platforms
BPO Services
The Selectsys ecosystem connects AI, automation, and insurance operations through one Value Flywheel. This glossary defines the terms, metrics, and systems that appear across all platform and blog pages. Each definition links to its detailed explanation or live example inside the platform.
AI-powered guidance system inside RQB and EI that reads underwriting rules, flags missing data, and suggests risk fit.
A hybrid model combining automation and trained BPO teams. AI tools extract, route, and validate data, while human teams finalize tasks with SLA and QA control.
Automation that converts PDFs and document images into structured data for RQB and EI. It reduces manual entry and speeds up intake.
Analytics measure cycle time, hit ratio, and SLA performance. PQI (Policy Quality Index) combines accuracy, speed, and audit to score overall quality.
Delegation of insurance workflows (submission, endorsement, renewal) to Selectsys credentialed teams who operate inside client systems under SLAs and audits.
A dedicated, trained mini-team mapped to a specific workflow. Each Pod works under a defined SLA, QA process, and escalation path.
Central dashboard providing real-time visibility, SLA tracking, and workload monitoring across RQB, EI, AI, and BPO Pods. It identifies bottlenecks, exceptions, and SLA breaches.
Average time it takes to complete a workflow step (such as from submission to quote, or quote to bind). Measured in hours or business days and tracked in Analytics dashboards.
The data layer that connects all Selectsys tools (AI OCR, RQB, EI, BPO, Analytics). It normalizes fields, enforces templates, and provides a single data source across systems.
Percentage of documents created or processed without errors or rework.
Selectsys Policy Administration and Forms System that manages accounts, documents, and audit logs across the insurance lifecycle.
Module inside EI that automatically generates and manages policy and endorsement forms based on templates and RQB data.
The percentage of quotes that convert into bound policies.
Formula: Bound / Quoted × 100
Post-bind workflows that handle policy document creation, endorsements, certificates, and service tasks.
A submission or document returned for missing, incomplete, or incorrect information.
Example: A submission missing an effective date or class code.
A composite score measuring policy accuracy, SLA compliance, and audit pass rate. Higher PQI = cleaner, faster, more compliant workflows.
A standardized SOP that defines the exact steps, inputs, QA checks, and SLAs for each workflow handled by BPO Pods.
Percentage of tasks or documents that pass quality review on the first attempt.
Summary document generated in RQB showing premium, limits, and terms offered to a client.
Selectsys rating and quoting engine that automates rate application, quote generation, and bind-pack assembly.
Process that handles policy renewals with 120/90/60/30-day cadence and offers alternate quotes or save options.
A defined turnaround time or accuracy target for each workflow, tracked in Control Tower and PQI metrics.
AI workflow that scores completeness, applies appetite rules, and routes submissions to the right team or carrier.
The prioritized list of actionable work items inside EI, RQB, or BPO dashboards, visible in the Control Tower.
Selectsys’s connected operating model that unites AI, automation, and BPO Pods across the full insurance lifecycle.