What Makes Selectsys Different from Generic BPO Vendors?
Outsourcing isn’t new in insurance – but most providers still treat it like a labor solution. Offshore bodies. Tracker spreadsheets. Minimal accountability. Selectsys flips that model. We don’t just assign agents – we embed domain-trained execution teams inside your AMS, CRM, or quoting layer.
This post breaks down the 5 biggest differences between Selectsys and traditional BPO vendors.
1. Domain-Only, No General VA Work
Flatworld, WNS, and others operate across finance, healthcare, insurance, HR. Selectsys only supports insurance ops.
We speak P&C, not BPO.
What that means:
- Underwriters aren’t explaining what a COI is
- Ops leads aren’t rewriting SOPs every month
- Quoting, endorsements, audits, and renewals happen without “handoff calls”
2. Embedded Execution, Not Sidecar Assistance
Our staff log in and work inside your system – AMS360, Epic, Expert Insured, or your CRM. No trackers. No offline copies. No file downloads.
We execute work, not track it:
- Tasks show up in your AMS, ready to review
- Dashboards show throughput, not vague counts
- SLA metrics, task ownership, and QA all live where the work happens
3. AI + Human Model by Default
Most BPOs route via inboxes and depend on volume to reduce per-task cost.
Selectsys starts with:
- GPT-based email and form triage
- OCR parsing of insurance application forms and binders
- Rule-based routing and quote triggers
Humans step in only when:
- AI confidence is low
- A judgment call is needed
- A task hits an exception route
Result: You get faster turnaround, cleaner logs, and lower costs.
4. We Don’t Just Serve MGAs – We Build for Them
Selectsys includes:
- Expert Insured – an AMS platform built for MGAs, not agents
- RQB – an API + manual quoting engine with bind and doc gen
Our BPO services sit on top of these systems – which means:
- We know the workflows
- We don’t need help setting permissions or rules
- You get faster implementation and cleaner output
5. Free 30-Day Pilots, Fully Embedded
Most vendors:
- Charge for onboarding
- Limit initial access
- Require 3-6 week ramp-up
We:
- Build SOPs within 3-5 days
- Launch live pilot inside your system
- Run real tasks with real results – all tracked and QA’d
You see results in a week. No guessing. No ghosting. No empty trackers.
Test Case
Client: Program MGA quoting GL, WC, and Auto with $40M premium volume
Problem: Had 3 BPO firms over 2 years. Inconsistent handoffs, missed COI SLAs, and daily ops meetings.
After Selectsys:
- Embedded team inside Expert Insured
- COIs processed in <3 hours
- Renewals flagged via AI and routed for prep
- 40% reduction in overall admin cost
FAQs
Do your staff work inside our systems?
Yes. We log into your AMS or CRM and do the work there – no external copies.
What’s your typical turnaround time?
Most COIs, endorsements, and FNOL tasks are completed within 2-4 hours.
Can I test just one workflow?
Yes. Start with COIs, audits, or quoting – no long-term contract needed.
Do you support overnight execution?
Yes. Our global team enables 24/7 coverage across time zones.
Is this only for MGAs?
No. We support retail agents, carriers, and insurtechs as well – but our tech stack is optimized for MGA-scale workflows.
Ready to Fire Your BPO Tracker Spreadsheet?
We embed trained teams inside your platform – with results in under 10 days.
