Selectsys vs ResourcePro: Which Insurance BPO is Right for You?

ResourcePro is one of the largest names in insurance outsourcing, but MGAs, carriers, and wholesalers are asking for more than offshore staffing. Selectsys combines AI automation, embedded execution, and a connected platform. Here’s a side-by-side comparison.

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About ResourcePro

ResourcePro has been in the insurance BPO market for over 20 years, focusing on staffing-heavy outsourcing models. With large delivery centers in Asia, they support carriers and agencies primarily through offshore teams. Their strength lies in scale and long-term partnerships, but their approach often requires extensive client-side oversight and process handoffs.

How Selectsys Differs from ResourcePro

AI-Driven from Day One

ResourcePro’s model relies on people pushing tasks from one team to another. Selectsys uses:

  • GPT to classify tasks
  • AI OCR to extract fields from Insurance forms, loss runs, quotes
  • Automated routing to match workflows instantly

Result: Tasks start 10x faster and hit SLAs consistently.

Tech Stack Included

Selectsys isn’t just a service - it’s also a platform. You get:

  • RQB - Multi-carrier quoting + bind engine
  • Expert Insured (EI) - Modern MGA AMS
  • AI OCR - Submission-to-workflow classification

No extra vendors. No duplicate costs. No rekeying.

Works Inside Your Systems - Not Outside Them

Selectsys teams are embedded in:

  • AMS360
  • Applied Epic
  • Expert Insured
  • Your carrier portals or CRM

Everything is done natively - no shared drives, no offline work.

Faster Onboarding, Cleaner Launch
  • SOPs written in 48 hours
  • Pilot live in 7-10 business days
  • No disruption to existing processes
  • Full visibility with tracking dashboards + QA logs

Start with one task - COIs, endorsements, quotes - and expand based on results.

ResourcePro has been a known name in insurance outsourcing for years - but in 2025, insurance ops teams want more than headcount. They want speed, automation, and results. Selectsys delivers just that: an AI-powered, execution-ready BPO platform that combines technology, automation, and domain-trained staff - all inside your AMS or policy system.

If you're still relying on PDF inboxes and labor-based ticket queues, this comparison will help you understand why MGAs and carriers are switching to Selectsys.

Selectsys vs ResourcePro: Side-by-Side Comparison

Capability Selectsys ResourcePro
Operating Model AI-Driven BPO + Embedded Ops + Tech Stack Traditional Offshore Staffing
Workflow Automation GPT-powered intake + AI OCR + auto-routing Manual task queues
Systems Integration Embedded in AMS360, Epic, RQB, Expert Insured AMS360 / Epic (limited)
Execution Speed <4 hour SLA with AI routing Variable turnaround (region/time dependent)
Quoting RQB engine + bind automation No quoting platform
COI Processing 2–4 hour SLA, inside AMS 8–24 hours, inbox-based
Renewals & Endorsements Dual QA + real-time tracking Manual task queues
Security & Compliance SOC2, MFA, IP lock, no downloads VPN logins
Pilot Availability Free 30-day pilot, no contract Paid onboarding
Pricing & Billing 30–40% lower via transaction-based + AI FTE seat-based billing
Support Hours 24/7 follow-the-sun ops Business hours only

Unlike ResourcePro’s staffing-first model, Selectsys provides Insurance BPO Services powered by AI, automation-driven back-office support, and Expert Insured AMS for end-to-end execution.

Use Case Breakdown

Use Case Selectsys Outcome
COIs Delivered within 2-4 hours inside AMS, audit-ready
Endorsements Mid-term changes processed, double-checked, delivered
FNOL Intake Claims entered same-day into carrier portals / AMS
Renewals Triggered automatically with AI triage + email assist
Audits Files collected, logged, reconciled
Carrier Downloads Portals logged in, documents matched daily

At-a-Glance: The Selectsys Advantage

Category Selectsys Advantage
Execution Speed AI + Embedded Ops = Sub-4 Hour SLA
Accuracy Dual QA + Field Audit + SOP-level control
Pricing Flat monthly or workflow-based - 30-40% more efficient
Flexibility Start with one task, scale based on comfort
Security SOC-compliant, in-system execution, MFA + IP lock

Client Feedback

FAQs: Selectsys vs ResourcePro

ResourcePro offers offshore staffing with a headcount model. Selectsys combines technology, automation, and embedded ops for faster execution and lower cost per task.
Yes. Many clients transition from ResourcePro to Selectsys for faster SLA performance. Pilots can start small (COIs, renewals) and scale gradually.
Selectsys reduces cost per task by 30–40% using automation and transaction-based billing, versus ResourcePro’s FTE seat-based model.
No. Selectsys teams work directly inside AMS360, Applied Epic, RQB, Expert Insured, and carrier portals, no new system required.
Most COIs, endorsements, and renewals are completed within 2–4 business hours, tracked with full SLA dashboards.

We are apart of

SOC 2 Certified
Insure Tech NY

Trusted by MGAs, Wholesalers, and Carriers

Selectsys supports policy operations for organizations handling $10M-$5B in premium - delivering AI-assisted execution across quoting, COIs, audits, renewals, and endorsements. With SOC compliance and in-system delivery, our clients see faster turnarounds and fewer errors.

Still Using Legacy BPO? It’s Time to Evolve.

Start your 30-day pilot with Selectsys and experience quoting, COIs, and submissions at SLA speed.

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