Selectsys vs Flatworld & WNS: Built for Insurance, Not Just Labor

Flatworld and WNS support multiple industries. Selectsys is built only for insurance - combining AI, embedded execution, and domain-trained staff that work directly in your AMS, not from spreadsheets or shared drives.

About Flatworld & WNS

Flatworld and WNS are large, multi-industry offshore BPO providers. Their strength is staffing scale across finance, HR, healthcare, and other back-office functions. In insurance, however, the model is typically seat-based and email/tracker-driven, which often requires client-side SOPs, oversight, and handoffs to maintain throughput and accuracy.

Why Selectsys Beats General BPO Vendors

We Work Inside Your Systems

Flatworld and WNS require training and external SOPs. Selectsys staff log into your AMS, Expert Insured, RQB, and CRMs. No handoffs. No toggling. No translation gaps.

Insurance-Only Domain Experts

Our teams are trained on:

  • Policy issuance
  • COIs
  • Endorsements
  • Cancellations
  • Renewals
  • FNOL intake
  • Carrier audits
  • Bordereaux prep

They’re not general VAs or cross-trained from HR to insurance. We do one thing - and we do it thoroughly.

AI + Human Efficiency

With GPT routing and OCR extraction, we cut out 40-60% of the manual lag before execution even begins. Flatworld and WNS rely on email tickets or spreadsheet logs to begin work.

Pilot-Ready and Measurable

With Selectsys, you can start with:

  • A COI pilot
  • Endorsement processing test
  • Quote triage with bind integration

We set up SOPs, credentials, and dashboards in under two weeks - no locked contracts, no FTE commitment.

Flatworld & WNS Alternatives: Why Teams Evaluate Selectsys

Leaders searching for “Flatworld alternatives” or comparing “Selectsys vs WNS pricing & features” care about operating model and outcomes. Selectsys delivers insurance-native BPO services with automation-first workflows and platform integration, not just offshore seats.

Beyond basic outsourcing, our experts manage complex back-office tasks including COI processing support, endorsement management, and policy renewal support. This depth ensures measurable outcomes and positions Selectsys as a stronger alternative to Flatworld or WNS.

Flatworld, WNS, and other traditional offshore BPO providers offer general staffing services across industries. While they may handle basic insurance processes, they aren’t purpose-built for MGAs, carriers, or complex P&C workflows. They lack deep domain expertise, tech integrations, and insurance-native process design.

Selectsys is different. It’s a purpose-built platform + BPO model for insurance. We combine domain-trained teams, AI-based automation, and real system integration - handling policy ops from intake to issuance to renewals and beyond.

If you’re currently using or considering general BPOs like Flatworld or WNS, here’s what you’ll want to compare:

Run a side-by-side pilot, measure speed, accuracy, and cost.

Feature-by-Feature Comparison

Category Selectsys Flatworld / WNS
Industry Focus 100% Insurance (P&C, MGA, Carrier) Multi-industry (Finance, HR, Healthcare, Insurance)
Execution Model Embedded staff in your AMS + RQB + workflow stack Offshore staffing executing via shared trackers
Automation GPT + OCR + smart routing for COIs, endorsements, renewals Manual processes, dependent on SOPs
Tech Stack Includes RQB, Expert Insured, AI OCR No proprietary technology
AMS/Platform Integration Direct execution in AMS360, Epic, EI, CRMs External, often requires training and shadow tools
Workload Types Quoting, issuance, COIs, renewals, claims, accounting Data entry, document tagging, email handling
Execution Speed COIs, endorsements in 2-4 hours Often 12-48 hour windows based on region
QA & Reporting Dual QA, live dashboards, auditable tasks Spreadsheet-based updates, delayed reporting
Onboarding Time Pilot-ready in 7-10 days Typically 3-6 weeks with knowledge transition
Cost Model Flat monthly or workflow-based Hourly / FTE billing
Security MFA, IP whitelisting, SOC3-compliant Azure cloud Varies by vendor, often shared or VPN-based
Best Fit For MGAs, wholesalers, delegated carriers with ops scale Agencies or companies looking for low-cost labor pools
Compliance & Controls SOC-2 oriented processes, MFA, IP whitelisting, in-system execution Varies by vendor; VPN/remote access with tracker updates
Billing Model Transaction-based or flat monthly; automation reduces per-task cost 30–40% Hourly / FTE seat-based

How Tasks Actually Get Done

Task Selectsys Method Flatworld/WNS Approach
COIs Executed inside AMS with form logic, QA Excel-triggered or emailed request
Endorsements Entered in EI or AMS, form-generated, carrier-notified Emailed forms, manually updated
Claims FNOL Intake, validation, carrier portal submission Email intake only
Renewals Auto-classified, triggered to quote, tracked Scheduled manually
Reinstatements Processed, NOC filed, documents updated Case-by-case based on SOP depth

Typical outcomes with Selectsys: sub-4-hour SLAs on COIs/endorsements, lower rework rates, and full field-level audit trails, without spreadsheets.

Modern BPO vs Old School Labor

Selectsys Flatworld / WNS
Outcome-based execution Staff-based outsourcing
System-native delivery Tracker-based updates
Insurance-dedicated Multi-industry, multi-tasking
Automation-first Manual process-oriented
Audit-ready Spreadsheet + status-driven
Built for scale Built for cost-savings

FAQs: Selectsys vs Flatworld & WNS

We are apart of

SOC 2 Certified
Insure Tech NY

Trusted by MGAs, Wholesalers, and Delegated Carriers

Selectsys supports quoting, endorsements, COIs, audits, and renewals for clients managing $10M-$5B in premium. With insurance-only teams and native system execution, we help organizations scale without manual overhead or vendor complexity.

Choose Outcomes, Not Just Offshore Agents

Run a 30-day pilot and experience the difference between system-native execution and email-based outsourcing.