How is Selectsys different from large offshore vendors like Flatworld or WNS?

Unlike generic BPO providers, Selectsys focuses exclusively on insurance operations. Our teams are trained on Insurnace Forms, submissions, renewals, endorsements, and work directly inside your AMS or MGA system with process-specific SLAs.

Do I have to manage Selectsys teams myself?

No. Selectsys provides a fully managed, dedicated team that follows documented SOPs and delivers daily production without micro-management.

Can Selectsys integrate with our internal workflows and tools?

Yes. We work inside your existing systems (like AMS360 or Sagitta) and follow your processes—no need to change platforms or create workarounds.

How does Selectsys ensure quality control?

We embed QA reviewers within each team, use checklist-driven audits, and provide detailed task-level reporting with daily performance logs.

What kind of onboarding process do you follow?

We use our 4D framework: Discover → Document → Dry Run → Deliver. This ensures process accuracy before going live.

Selectsys vs Flatworld & WNS: Built for Insurance, Not Just Labor

Flatworld and WNS support multiple industries. Selectsys is built only for insurance - combining AI, embedded execution, and domain-trained staff that work directly in your AMS, not from spreadsheets or shared drives.

Why Selectsys Beats General BPO Vendors

We Work Inside Your Systems

Flatworld and WNS require training and external SOPs. Selectsys staff log into your AMS, Expert Insured, RQB, and CRMs. No handoffs. No toggling. No translation gaps.

Insurance-Only Domain Experts

Our teams are trained on:

Policy issuance
COIs
Endorsements
Cancellations
Renewals
FNOL intake
Carrier audits
Bordereaux prep

They’re not general VAs or cross-trained from HR to insurance. We do one thing - and we do it thoroughly.

AI + Human Efficiency

With GPT routing and OCR extraction, we cut out 40–60% of the manual lag before execution even begins. Flatworld and WNS rely on email tickets or spreadsheet logs to begin work.

Pilot-Ready and Measurable

With Selectsys, you can start with:

A COI pilot
Endorsement processing test
Quote triage with bind integration

We set up SOPs, credentials, and dashboards in under two weeks - no locked contracts, no FTE commitment.

Flatworld, WNS, and other traditional offshore BPO providers offer general staffing services across industries. While they may handle basic insurance processes, they aren’t purpose-built for MGAs, carriers, or complex P&C workflows. They lack deep domain expertise, tech integrations, and insurance-native process design.

Selectsys is different. It’s a purpose-built platform + BPO model for insurance. We combine domain-trained teams, AI-based automation, and real system integration — handling policy ops from intake to issuance to renewals and beyond.

If you’re currently using or considering general BPOs like Flatworld or WNS, here’s what you’ll want to compare:

Feature-by-Feature Comparison

Category	Selectsys	Flatworld / WNS
Industry Focus	100% Insurance (P&C, MGA, Carrier)	Multi-industry (Finance, HR, Healthcare, Insurance)
Execution Model	Embedded staff in your AMS + RQB + workflow stack	Offshore staffing executing via shared trackers
Automation	GPT + OCR + smart routing for COIs, endorsements, renewals	Manual processes, dependent on SOPs
Tech Stack	Includes RQB, Expert Insured, AI OCR	No proprietary technology
AMS/Platform Integration	Direct execution in AMS360, Epic, EI, CRMs	External, often requires training and shadow tools
Workload Types	Quoting, issuance, COIs, renewals, claims, accounting	Data entry, document tagging, email handling
Turnaround Times	COIs, endorsements in 2–4 hours	Often 12–48 hour windows based on region
Oversight + QA	Dual QA, live dashboards, auditable tasks	Spreadsheet-based updates, delayed reporting
Onboarding Time	Pilot-ready in 7–10 days	Typically 3–6 weeks with knowledge transition
Cost Model	Flat monthly or workflow-based	Hourly / FTE billing
Security	MFA, IP whitelisting, SOC3-compliant Azure cloud	Varies by vendor, often shared or VPN-based
Best Fit For	MGAs, wholesalers, delegated carriers with ops scale	Agencies or companies looking for low-cost labor pools

How Tasks Actually Get Done

Task	Selectsys Method	Flatworld/WNS Approach
COIs	Executed inside AMS with form logic, QA	Excel-triggered or emailed request
Endorsements	Entered in EI or AMS, form-generated, carrier-notified	Emailed forms, manually updated
Claims FNOL	Intake, validation, carrier portal submission	Email intake only
Renewals	Auto-classified, triggered to quote, tracked	Scheduled manually
Reinstatements	Processed, NOC filed, documents updated	Case-by-case based on SOP depth

Modern BPO vs Old School Labor

Selectsys	Flatworld / WNS
Outcome-based execution	Staff-based outsourcing
System-native delivery	Tracker-based updates
Insurance-dedicated	Multi-industry, multi-tasking
Automation-first	Manual process-oriented
Audit-ready	Spreadsheet + status-driven
Built for scale	Built for cost-savings

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Trusted by MGAs, Wholesalers, and Delegated Carriers

Selectsys supports quoting, endorsements, COIs, audits, and renewals for clients managing $10M-$5B in premium. With insurance-only teams and native system execution, we help organizations scale without manual overhead or vendor complexity.