Audit, QC, and Compliance as a Service
Compliance Isn’t a Checklist — It’s a Workflow
Most BPOs treat quality control as an end-of-month exercise: sample a few records, fix a few errors, and file a report. That reactive model fails in delegated-authority insurance where every transaction must stand up to carrier and regulator audits.
Selectsys builds compliance into every action.
Our AI and dual-QA frameworks verify data, documents, and authority levels before a task closes.
Nothing leaves the queue until it’s validated, logged, and audit-ready.
Three Layers of Built-In Quality Control
- AI Pre-Validation
– Automation checks mandatory fields, coverage limits, and document types.
– Flags missing endorsements or mismatched limits instantly. - Human Verification
– A trained QC analyst reviews flagged tasks inside AMS.
– All corrections documented with timestamp and user ID. - Compliance Review and Scoring
– Each record receives an accuracy score visible in dashboards.
– System aggregates scores for trend and carrier reporting.
No random samples, every record gets validated.
AI-Driven Audit Trail
Selectsys Tech automatically compiles audit evidence as work happens:
- Task metadata (who, when, what changed).
- Attached documents and version IDs.
- QA score and validation notes.
At audit time, one click exports a complete evidence pack. Carrier auditors see the same data your team sees, transparent, verifiable, real-time.
Authority Governance for Delegated Programs
For MGAs operating under delegated authority, our compliance layer tracks:
- Authority limits by user and LOB.
- Automatic escalation for above-limit transactions.
- Digital sign-off with electronic approver record.
Every action either meets authority or creates an exception for review, no gray zones.
Learn how governance ties to daily work in Underwriter & Producer Modes: Governance Meets Velocity.
Continuous QA Analytics
Because QA data is captured automatically, it feeds live dashboards:
- Accuracy rate by process and user.
- Error type trends across carriers.
- SLA compliance by program.
- Rework cost and time savings.
Managers see issues before they affect clients and can target training precisely.
See more on metrics in Program Analytics: Measuring What Matters.
Audit-Ready Documents and Evidence
All outputs, policies, endorsements, COIs, bordereaux, claim records, carry metadata tags for instant retrieval. Auditors search by policy, carrier, or date and find the entire transaction chain in seconds.
No manual document hunts. No missing evidence.
Automation for Regulatory Compliance
Selectsys compliance engine monitors state and carrier rule changes through update feeds:
- Applies new rate or form rules automatically.
- Flags tasks affected by regulation updates.
- Alerts managers to policy versions requiring reissue.
Compliance becomes a living process, not a quarterly panic.
Security and Data Integrity
- SOC 2 certified infrastructure.
- Role-based access matching client hierarchy.
- Encryption at rest and in transit.
- Immutable logs for regulator traceability.
Governance extends from workflow to infrastructure level.
Implementation Timeline
| Phase | Duration | Deliverable |
|---|---|---|
| Process Mapping | 1 week | QA points and authority matrix |
| AI Validation Setup | 1 week | Automation and scoring rules |
| Dashboard Calibration | 1 week | QA metrics and alerts |
| Go Live | 1 week | Continuous QA and audit visibility |
In four weeks, compliance moves from afterthought to automation.
Business Impact
- 95 % error reduction on policy and accounting transactions.
- 100 % audit readiness for carriers and regulators.
- 50 % less manual QA effort through AI validation.
- Faster carrier approvals and fewer SLA penalties.
Quality isn’t a report, it’s a system.
Get Started
Make audit confidence a daily output, not an annual event. Let Selectsys embed AI, QA, and compliance directly into your P&C operations.
Request a Demo or Start a Pilot to see continuous compliance in action.
Frequently Asked Questions
How is QA different from traditional sampling?
Every transaction is validated and scored automatically.
Do you support delegated authority audits?
Yes, audit packs generate instantly from stored records.
Can AI detect missing documents or forms?
Yes, validation rules flag missing attachments immediately.
How often is QA data reviewed?
Dashboards update continuously and export monthly for client reviews.
Does Selectsys meet SOC and ISO security standards?
Yes, we’re SOC 2 certified and maintain ISO aligned policies.
