Why P&C MGAs Are Leaving Traditional BPOs Behind
Once upon a time, outsourcing meant offloading tasks to a back-office team overseas. That was enough-until it wasn’t. Today’s P&C MGAs need speed, accuracy, and 24/7 execution. That’s why more and more are replacing traditional BPO vendors with AI-powered, tech-integrated solutions like Selectsys.
5 Reasons Traditional BPO Is Being Left Behind
1. Manual Routing Slows Everything Down
Traditional BPOs rely on staff to read inboxes, sort tasks, and delegate to queues.
AI BPO like Selectsys uses:
- GPT to classify task types
- AI OCR to read forms
- Workflow triggers to push requests into the right queue-instantly
Result: Faster processing. Zero backlog. No missed emails.
2. They Don’t Work in Your Tech
Most legacy BPOs use spreadsheets and tickets.
Selectsys works directly in:
- AMS360
- Applied Epic
- RQB
- Expert Insured
- Your own quoting engine or CRM
Your system. Your visibility. Your control.
3. They’re Not Built for P&C
Generic BPOs serve banks, telcos, HR, and healthcare.
Selectsys is built only for insurance, with teams trained in:
- COIs, endorsements, audits
- FNOL and claims workflows
- Renewals, cancellations, reinstatements
- Complex commercial lines and multi-state business
4. They Stop at 5 PM. We Don’t.
Legacy vendors work 8×5 in one timezone.
Selectsys runs 24/7 with global follow-the-sun teams.
Monday morning backlog? Gone.
5. Their Pricing Is Stuck in 2015
Manual BPO = More humans = More cost.
AI BPO = Automated routing + lean ops = 30-40% cheaper with better TAT.
Bonus: You Don’t Need to Replace Your Whole Ops Team
Start small:
- Let Selectsys handle COIs or downloads
- Let AI triage your inbox
- Then expand into audits, quoting, or renewals
Prove it works-then scale it.
Traditional BPO Was Fine in 2012. It’s 2025.
Let us show you what an AI-powered insurance ops team looks like.
Get a pilot, not a proposal.
FAQ
We already use ResourcePro / Patra-can we switch?
Yes. We’ll handle documentation, dry run, and process migration. Zero disruption.
What if we don’t want full automation yet?
No problem. Start with BPO. Add AI when ready-or let us handle both quietly in the background.
