Why FNOL Deserves More Attention – And How Selectsys Gets It Right
Claims don’t wait. But too often, FNOL (First Notice of Loss) sits in an inbox or gets buried in a CSR queue — leading to missed entries, delayed response, and unhappy clients.
Selectsys solves this by embedding a trained FNOL team directly into your agency or MGA operations. No more scrambling. No more missed logs.
What Is FNOL and Why It’s Critical
FNOL is more than the start of the claims process — it’s your first chance to show responsiveness and protect compliance. Miss it, and everything else downstream suffers.
Common issues agencies face:
- Missed FNOL emails or overnight submissions
- Inconsistent logging into AMS360 or Epic
- Delays in tagging or assigning claims
- Poor documentation for adjusters
What Selectsys Handles
- Email inbox monitoring for claims
- Entry of FNOL into AMS or portal
- Notes, tagging, claim type classification
- Internal assignment (or notification)
- Carrier contact logging
- Loss run update or documentation follow-up
- Reconciliation with claim files
Test Case: FNOL Cleanup After a Storm Surge
- Client: MGA supporting small commercial business in Texas
- Problem: 55+ FNOLs received post-storm, only 15 logged properly
- Action: Selectsys audited loss inbox, logged missing FNOLs, applied triage tags
- Result:
- 100% claim visibility restored in 2 days
- Carrier follow-ups documented
- Reduced rework from downstream teams
What Makes Our FNOL Process Different
We don’t just “log” claims — we:
- Apply correct loss categorization
- Flag missing info
- Assign follow-up queues
- Sync with your internal workflows
All inside your system, under your SOPs.
FAQs
What systems do you support for FNOL?
AMS360, Applied Epic, Sagitta, Expert Insured, and other MGA platforms.
Can you monitor multiple inboxes?
Yes. We can monitor FNOL@agency.com or any shared inbox tied to loss notices.
Do you support 24/7 FNOL?
We offer after-hours and weekend FNOL options depending on your plan.
What about carrier-side notifications?
If SOP allows, we log FNOL and alert the carrier; if not, we document and alert your team.
How do we start?
Run a small Start a Pilot and let us process 3–5 claims as a test.
Also Explore
FNOL is where customer service and claims compliance intersect. Don’t let it become a gap. With Selectsys, you get clean, fast, fully documented intake — ready for whatever comes next.
