Claims and FNOL Support That Never Sleeps
When Claims Don’t Stop, Neither Should Your Operations
Claims drive client experience.
When something goes wrong, a fire, accident, or loss, insureds don’t wait for business hours to report it.
Yet many agencies and carriers still handle claims during limited shifts, relying on voicemail or next-day follow-up.
Selectsys BPO keeps claims moving 24×7.
Our AI-enabled FNOL and claims support teams work inside your AMS, carrier portals, or TPA systems to log, triage, and track every claim as it happens.
No delays. No dropped notifications.
AI-Powered FNOL Intake
Selectsys Tech automation reads every incoming claim notice, classifies it by line of business, and creates claim records instantly.
- Email and Form Intake: AI scans and recognizes claim intent automatically.
- Data Capture: Extracts insured details, policy numbers, and loss dates.
- Validation: Verifies policy status, coverage period, and limits before submission.
- Routing: Assigns claim to carrier, adjuster, or internal handler based on rules.
The system logs every interaction, ensuring no FNOL ever disappears into an inbox.
End-to-End Claims Administration Support
We support every stage of the claims lifecycle for MGAs, carriers, and TPAs:
| Stage | Selectsys Support |
|---|---|
| FNOL Intake | 24×7 loss reporting and triage |
| Data Validation | Policy and coverage verification |
| Carrier Portal Entry | Claims filed directly in carrier systems |
| Document Indexing | Attachments and loss details uploaded |
| Status Tracking | Monitor carrier progress and send updates |
| Claims Correspondence | Communicate with adjusters and insureds |
| Analytics & Reporting | Daily open claim logs and turnaround metrics |
Everything is timestamped, verified, and stored directly in your AMS.
FNOL Routing and Prioritization
AI-driven routing ensures the right people handle the right claims:
- Urgent or catastrophic losses flagged automatically.
- Priority scoring based on claim type and severity.
- High-impact claims escalated instantly to management.
This triage layer keeps your claims team focused on what truly matters while routine cases move forward seamlessly.
Real-Time Client and Carrier Updates
Insureds receive claim confirmations and reference numbers immediately.
Carriers get structured, complete claim data instead of unformatted emails.
This speed builds confidence and minimizes rework or additional follow-ups.
Learn how structured intake enhances speed in Underwriting Support That Scales.
Compliance and Audit Trail
Every FNOL, update, and correspondence is auditable:
- Timestamped entries in AMS or claims module.
- Adjuster communications archived automatically.
- Coverage validation results linked to each claim file.
For delegated authority MGAs, this creates the evidence needed for carrier audits and E&O protection.
More on this approach in Audit, QC, and Compliance as a Service.
Why AI + Human Support Outperforms 24-Hour Call Centers
Call centers capture information; Selectsys executes.
Our AI reads, validates, and routes claims automatically while human specialists manage communication, documentation, and follow-up.
That hybrid model delivers:
- Faster claim setup: most FNOLs logged within 15 minutes.
- Higher data accuracy: fewer coverage disputes.
- Better reporting: every claim event visible in dashboards.
This is not “after-hours coverage.” It’s continuous insurance operations.
Analytics That Close the Loop
Every FNOL and claim record feeds analytics dashboards showing:
- Open claims by carrier and adjuster.
- Average FNOL-to-carrier submission time.
- Outstanding claim updates by status.
- SLA compliance across lines of business.
You see where claims bottleneck and can fix issues before clients notice.
See the complete analytics framework in Program Analytics: Measuring What Matters.
Implementation Timeline
| Phase | Duration | Deliverable |
|---|---|---|
| Workflow Mapping | 1 week | FNOL routing and escalation logic |
| AI Training | 1 week | Intake and classification rules |
| System Integration | 1 week | Carrier portal and AMS connection |
| Go Live | 1 week | 24×7 claims and FNOL support |
By week four, your claims operations run continuously, powered by AI and backed by experienced insurance professionals.
Business Impact
- 24×7 intake coverage without adding internal headcount.
- 90 % faster claim setup time compared to manual workflows.
- Reduced rework from incorrect or incomplete FNOLs.
- Improved retention through faster client communication.
Speed and empathy, together they define modern claims handling.
Get Started
When policyholders call, you should already be ready.
Let Selectsys deliver always-on FNOL and claims support inside your systems, accurate, compliant, and available around the clock.
Request a Demo or Start a Pilot to see continuous claims support in action.
Frequently Asked Questions
Which lines of business do you support?
All P&C lines, commercial auto, property, liability, workers comp, inland marine, and specialty.
Do you handle after-hours and weekend claims?
Yes. Our FNOL desk operates 24×7 with AI triage.
Can you log directly into carrier or TPA portals?
Yes. We handle submissions, updates, and attachments inside carrier environments.
How are urgent claims prioritized?
AI flags and escalates severe claims automatically.
Is client communication managed directly by Selectsys?
Yes, under your domain and AMS workflows, ensuring branding and compliance.
