What MGAs Should Offload First: COIs, Endorsements, or Audits?
MGAs are in a race to scale operations – but not every task deserves in-house attention. If you’re buried in email-based service, backlogged endorsements, or overdue audits, it’s time to offload. But where do you start?
This blog walks through what to outsource first (and why), based on turnaround impact, compliance risk, and repeatability – complete with test cases, FAQs, and an execution roadmap.
COIs: The Quickest Win
Why Start Here?
- High volume, highly repetitive
- SLA-sensitive (2–4 hour expectations)
- Easy to standardize, easy to QA
What Selectsys Offers:
- COI intake, validation, generation, email delivery
- In-system entry within AMS360 or Expert Insured
- SLA tracking, retry logic, and confirmation workflows
Real-World Test Case: An MGA producing 1,500 COIs/month struggled to meet service SLAs. After onboarding Selectsys:
- COIs were issued within 2-3 hours
- Zero backlog after 48 hours
- 60% reduction in internal email volume
Endorsements: Higher Stakes, More Variability
Why Second:
- Often mid-term changes
- Requires documentation and carrier-facing output
- Compliance-heavy (especially with endorsements requiring signed forms)
What Selectsys Handles:
- Intake → QA → Endorsement entry
- Form logic + document generation
- Carrier confirmation + email or portal tracking
Common Endorsement Workflows:
- Named insured changes
- Schedule updates (vehicles, locations)
- Policy limits and deductible modifications
Test Case: For a specialty lines MGA, Selectsys processed:
- 220 endorsements/month with 99.8% accuracy
- Carrier submissions completed same-day
- Dual QA with agent confirmation embedded
Audits: Last to Offload, But High Value
Why It Comes Later:
- Involves multiple parties (carriers, insureds, CSRs)
- Often asynchronous and seasonal
- Requires intelligent document triage and reminder cycles
What We Do:
- Monitor shared inboxes (audit@, service@)
- Parse PDF packets (binders, audit requests)
- Populate policy system and route to QA
Optional Enhancements:
- AI classification + document parsing (insurance application forms, audit forms)
- SLA-based follow-ups
- Carrier submission confirmation
Summary Chart: What to Offload, and When
| Workflow | Volume | Risk | SLA Pressure | Offload Priority |
|---|---|---|---|---|
| COIs | High | Low | High (2-4 hrs) | Start here |
| Endorsements | Medium | Med | Moderate | Phase 2 |
| Audits | Low | High | Low | Once stable |
FAQ Block
Can I start with just one workflow like COIs?
Absolutely. Most of our MGA partners begin with COIs and expand as trust and stability grow.
Do I need to change my AMS or CRM?
No. We embed directly in AMS360, Epic, or Expert Insured – no third-party tools.
Will you write SOPs for our workflows?
Yes. We document, audit, and QA your process from day one.
How long does onboarding take?
You can be live in 7-10 business days with full tracking and support.
Let’s Start With One Workflow – COIs, Endorsements, or Audits.
No upfront cost. No disruption. Just real execution, live in your system.
