Safe AI in P&C Ops: Guardrails, QC and Maker‑Checker
AI should make work faster, not riskier. Use this guardrail stack to keep your regulators and customers happy.
Guardrail Stack
- Scope limits and deterministic gates
- Confidence thresholds with fallbacks to human review
- Redaction/PII detection and secure storage by policy
QC That Sticks
- Critical field sampling with acceptance criteria (≥99% target)
- Error taxonomy (critical/major/minor) and remediation owners
- Monthly controls attestation with evidence packs
Approvals & Auditability
- Maker checker on monetary or material updates
- Activity logs: who/what/when; immutable change history
- Attestation dashboards for leadership and audits
In the Value Flywheel, automation speeds handoffs while the BPO pod closes the loop.
Related Reading
FAQs
How do you stop AI from inventing data?
We don’t accept it blindly: low confidence routes to humans; rules validate structure; maker, checker requires approval on sensitive changes.
Is my data safe?
Yes, encryption in transit/at rest, role-based access, and audit trails are standard. PII redaction is available where needed.
This is where our Selectsys Operating Model ties it together-from intake to renewals.
