Analytics and PQI – Measuring Performance and Quality
Once automation and workflows are in place, the next challenge is visibility. Selectsys Analytics and PQI (Policy Quality Index) provide real-time measurement of efficiency, accuracy, and service quality across every node of the Value Flywheel.
From intake to renewal, every quote, task, and document is scored, benchmarked, and reported through a unified analytics layer.
What Analytics and PQI Measure
The system captures and reports operational data from RQB, Expert Insured (EI), and BPO Pods.
Key metrics include:
- Cycle time: elapsed time per stage and workflow.
- NIGO rate: percentage of incomplete or returned items.
- Hit ratio: quotes bound vs total quoted.
- Retention rate: renewal success and save offers closed.
- QA scores: document accuracy and compliance adherence.
- Policy Quality Index (PQI): composite measure combining accuracy, timeliness, and completeness.
Each metric is tracked at user, pod, and client level for transparency.
PQI – Policy Quality Index
PQI is Selectsys’s internal benchmark for policy accuracy and turnaround.
It combines:
- Data correctness from EI audit logs
- Task completion time from BPO pods
- Exception counts from RQB and triage
- Document and form accuracy percentage
A higher PQI means cleaner data, faster cycles, and fewer exceptions.
Interlooping with the Value Flywheel
Analytics and PQI connect every other stage of the Value Flywheel:
- ← AI OCR: tracks extraction accuracy and rework rate.
- ← Submission Triage: monitors completeness scoring accuracy.
- ← AI Assist: tracks underwriting recommendation quality and override rates.
- ← RQB: measures quote-to-bind conversion and exception loops.
- ← EI: logs issuance turnaround, endorsement, and service timing.
- ← BPO Pods: reports SLA compliance and task resolution time.
- → Continuous Improvement: feeds results into quarterly performance reviews.
Dashboards and Reporting
Analytics and PQI dashboards are accessible through secure web interfaces or embedded views inside EI.
Available views:
- Executive dashboards for carrier and MGA leadership
- Operational dashboards for BPO managers and team leads
- SLA compliance reports with drill-down by client or carrier
- Automated weekly summary emails
Reports can be exported or connected to BI tools through API access.
Continuous Improvement and Audit
Analytics drive both client-facing transparency and internal process tuning.
- Identify recurring bottlenecks and exception causes.
- Benchmark performance across carriers and programs.
- Use PQI trends to trigger refresher training or automation updates.
- Maintain audit evidence for client and SOC reporting.
This ensures every quarter improves on the last.
Benefits
- End-to-end visibility across submissions, quotes, and servicing.
- Standardized measurement across internal and BPO operations.
- Predictive insight into workload and performance trends.
- Higher accuracy through PQI-based process corrections.
- Continuous improvement through data-backed feedback loops.
Use Cases
- MGAs tracking quote turnaround and accuracy across lines.
- Carriers monitoring policy servicing time and renewal retention.
- Wholesalers measuring broker responsiveness and cycle time.
- BPO clients reviewing SLA and quality trends across teams.
Security and Governance
All reports and dashboards run on SOC 2 Type II certified systems.
Access is role-based, ensuring each client only sees its data.
All stored data and logs are encrypted and retained per compliance standards.
Measured Impact
- 100 percent visibility into operational KPIs
- 25 to 35 percent improvement in audit scores
- 20 percent reduction in rework and exceptions
- Consistent quarterly PQI improvement across lines of business
Start a Pilot
Selectsys can set up a live analytics and PQI dashboard for your team within 7 to 10 business days using your own sample workflows.
Related Reading
- RQB
- Expert Insured (Forms System)
- AI OCR
- Submission Triage
- AI Assist
- Insurance BPO
- Value Flywheel Hub
FAQs
What is PQI?
PQI stands for Policy Quality Index, a composite metric measuring data accuracy, turnaround time, and completeness for each workflow.
What metrics does Analytics track?
Cycle time, hit ratio, QA score, retention, and NIGO rate across RQB, EI, and BPO workflows.
Can clients access dashboards directly?
Yes, clients and carriers can access secure dashboards through web or API connections.
How fast can a PQI pilot be launched?
7 to 10 business days for a configured pilot using your own data and workflows.
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