How a Carrier Uses AI to Route Tasks for BPO Teams

Real-world results from Selectsys AI and BPO tools

Problem

This carrier relied on offshore BPO teams, but work intake was bottlenecked. Agents emailed tasks that had to be reviewed and manually entered into ticketing queues.

Solution

AI OCR processed each email and attachment, extracted task data (like policy number, task type, and due date), and auto-created work items in the task management system.

Impact

  • 5,000+ tasks routed per month
  • Task creation speed increased 15x
  • 99% routing accuracy
  • No manual triage delays for BPO teams
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