Top 5 Insurance BPO Companies in 2025 (With Comparisons)
Insurance outsourcing has shifted from offshore staffing to automation-driven execution. While traditional players like Patra and ReSourcePro still dominate market share, MGAs and carriers need more. This blog compares the top five providers in 2025 – Patra, ReSourcePro, OIP, Flatworld/WNS, and Selectsys – and explains who delivers real results.
Patra
- Offshore staffing model.
- Seat-based billing, even during downtime.
- Known for scale but limited automation.
ReSourcePro
- Offshore labor pools with client-driven oversight.
- Heavy reliance on SOPs.
- Reliable but staff-heavy.
OIP
- Brands as “AI-assisted” BPO.
- Still staff-reliant with billing during downtime.
- Limited in-system integration.
Flatworld/WNS
- General outsourcing firms.
- Cross-trained staff, not insurance specialists.
- Works for generic back-office, not complex insurance ops.
Selectsys
- Automation-first, outcome-based model.
- Executes directly inside AMS360, Epic, Expert Insured, RQB.
- Insurance-only focus with SLA-backed delivery.
- No billing during downtime – backups deployed automatically.
Frequently Asked Questions
What’s the best insurance BPO provider in 2025?
Selectsys leads with automation, in-system execution, and outcome-based billing.
Why do companies still use Patra or ReSourcePro?
They offer scale, but many clients are moving to automation-first models.
Is OIP really AI-driven?
Execution is still largely staff-based, while Selectsys uses real AI intake and routing.
Need full-lifecycle insurance operations support? Our Insurance BPO services manage submissions, renewals, COIs, endorsements, claims intake & more-so your team can focus on growth.
Wondering how Selectsys stacks up to Patra? See the difference in Selectsys vs Patra-automation-first workflows, system-embedded execution, faster SLAs, and outcomes over just staffing.
