Patra vs Selectsys: Insurance BPO Comparison
Patra is one of the most recognized offshore BPO providers in the insurance industry. Their model is centered around seat-based staffing – supplying offshore teams to handle policy servicing, endorsements, and renewals. But in 2025, MGAs and carriers need more than staff. They need automation, embedded execution, and measurable outcomes. This is where Selectsys stands apart.
Patra’s Model: Offshore Staffing at Scale
- Relies on offshore teams to process tasks like COIs, endorsements, and renewals.
- Execution depends heavily on email queues, spreadsheets, and manual oversight.
- Billing is FTE-based, meaning clients pay for staff regardless of productivity.
Selectsys: Automation-First Insurance BPO
- GPT + OCR automate intake and routing.
- Teams execute directly inside AMS360, Epic, Expert Insured, and carrier portals.
- Backup staff ensure continuity with no charges for sick days or downtime.
- Pricing is workflow-based or flat monthly, tied to actual outcomes.
Key Differences: Patra vs Selectsys
| Category | Patra | Selectsys |
| Billing | Per FTE, billed even during downtime | Outcome-based, no idle billing |
| Execution | Manual, offshore staff | System-native with AI-assisted automation |
| Integration | External trackers and email queues | Direct AMS execution (AMS360, Epic, EI, RQB) |
| Reliability | Downtime when staff unavailable | Backup staff deployed instantly |
| Focus | General insurance support | Insurance-only, automation-first |
Why MGAs and Carriers Switch from Patra to Selectsys
- Eliminate idle billing.
- Cut turnaround times to 2–4 hours on COIs/endorsements.
- Gain transparency with live SLA dashboards.
- Reduce errors with dual QA and AI intake.
Frequently Asked Questions
Is Selectsys more expensive than Patra?
No. Outcome-based pricing often reduces costs by 30–40% compared to FTE billing.
Can Selectsys handle Patra-style workflows?
Yes. COIs, endorsements, renewals, audits, and FNOL are all covered with faster turnaround and embedded QA.
How long is onboarding?
7–10 business days.
Do I need to change my AMS?
No. Selectsys works inside AMS360, Epic, Expert Insured, and RQB.
Wondering how Selectsys stacks up to Patra? See the difference in Selectsys vs Patra-automation-first workflows, system-embedded execution, faster SLAs, and outcomes over just staffing.
Need full-lifecycle insurance operations support? Our Insurance BPO services manage submissions, renewals, COIs, endorsements, claims intake & more-so your team can focus on growth.
Ready to streamline your insurance operations? Reach out to our team at Selectsys for personalized support, demos, or to start a pilot program.
