Policy Lifecycle BPO: From Submission to Renewal in One Pipeline
Insurance Operations Work Best When They Work as One
Most MGAs and carriers still split operations by task: one team handles new business, another endorsements, another renewals. Each team has its own spreadsheets, hand-offs, and delays. The result is fragmented servicing and inconsistent client experiences.
Selectsys BPO unifies the entire policy lifecycle.
From the moment a submission lands to the day a renewal is issued, our embedded teams and AI automation run the entire cycle in one connected pipeline.
Everything happens inside your AMS, visible, auditable, and instantly measurable.
What “One Pipeline” Actually Means
A true policy lifecycle BPO connects every operational stage without leaving the core system.
| Stage | What Selectsys Does Inside Your AMS |
|---|---|
| Submission & Intake | AI triage, data validation, setup of client and exposure details |
| Quote Prep | Eligibility check, appetite routing, producer follow-ups |
| Issuance | Policy number assignment, document generation, carrier submission |
| Midterm Changes | Endorsements, cancellations, reinstatements with approval logs |
| Renewal Trigger | Automated renewal tasks, loss-run requests, remarketing analysis |
| Accounting & Bordereaux | Invoice creation, reconciliation, suspense cleanup |
| Audit & QC | Dual QA verification, evidence export for carrier audits |
No hand-offs, no gaps, no lost time.
AI Automation Connects the Cycle
Selectsys Tech AI automates repetitive actions throughout the policy lifecycle:
- Document Classification: Reads carrier emails and routes tasks correctly.
- Smart Triggers: Creates renewal and endorsement tasks automatically.
- Data Prefill: Populates fields based on prior policies and templates.
- Accuracy Scoring: Checks every completed task for errors before closing.
Automation keeps the pipeline moving 24×7, while experienced P&C specialists handle the judgment calls.
Visibility Across Every Stage
Because work happens inside your AMS, every stage has transparent metrics:
- Open policies by status (quote, issued, endorsed, renewed)
- SLA timers for each step
- Volume trends by carrier and LOB
- User performance tracking
This transparency lets managers monitor flow, not chase status emails.
See more about visibility in AI-Powered Insurance BPO: Execution Inside AMS, Not Portals.
Why Lifecycle Integration Matters to Carriers and Clients
Carriers
- Fewer exceptions and reconciliation issues
- Real-time audit trails
- Consistent data submission for rating and reporting
Clients
- Faster policy turnaround
- Single point of contact throughout the cycle
- Transparent updates and renewal status
Consistency builds trust and retention.
Delegated Authority Compliance Baked In
For MGAs operating under delegated authority, compliance evidence is non-negotiable.
Every transaction inside Selectsys BPO logs:
- Who performed the action
- When and why
- Linked documents and approvals
During audits, all evidence is exportable with a single click.
Learn how QA strengthens this framework in Audit, QC, and Compliance as a Service.
Integration with Carrier and Accounting Systems
RQB and Expert Insured integrations connect policy admin to rating and finance in real time:
- Carrier APIs: Push bind data and issued docs automatically.
- Accounting Sync: Post premium entries and reconcile statements.
- Bordereaux Automation: Generate carrier reports with zero manual effort.
See details in Accounting and Reconciliation BPO for P&C Operations.
Renewal Automation Completes the Loop
When a policy is 90 days from expiration, RQB and Selectsys trigger renewal tasks:
- Send loss run requests automatically.
- Prefill renewal quotes with prior data.
- Notify producers for review and approval.
- Track completion against SLA targets.
The result, zero renewal backlog and steady retention.
More in Renewals and Endorsements Without Backlogs.
Implementation Timeline
| Phase | Duration | Deliverable |
|---|---|---|
| Workflow Mapping | 1 week | Full policy lifecycle SOPs |
| AI Triage Configuration | 1 week | Submission and renewal automation |
| Pilot Deployment | 1 week | Live execution inside AMS |
| Scale-up | 1 week | Carrier and program expansion |
In four weeks, Selectsys transforms fragmented operations into a continuous policy pipeline.
Business Impact
- 50 % faster policy turnaround.
- 60 % reduction in manual handoffs.
- 100 % traceability for audits and carrier reviews.
- Higher retention rates from consistent renewal execution.
End-to-end execution turns your operations into a growth engine.
Get Started
Your policy administration doesn’t need another vendor, it needs a system-native partner who runs the entire lifecycle inside your platform.
Request a Demo or Start a Pilot to see policy lifecycle execution in action.
Frequently Asked Questions
Can Selectsys handle both admitted and non-admitted programs?
Yes, we support both through custom rating and carrier API connections.
Do you manage endorsements and cancellations in AMS?
Yes, midterm changes are processed directly with full audit records.
How do you measure SLAs across the lifecycle?
Each stage has real-time SLA tracking visible to client dashboards.
Is automation customizable by program?
Yes, rules and triggers can differ by carrier or state.
How fast can you launch a policy lifecycle engagement?
Most clients go live within 30 days from kickoff to first policy issued.
