Invoicing, Accounting & Suspense: The Clean-Books Checklist for Agencies
Revenue leaks in the details: mismatched invoices, unapplied cash, unresolved suspense. This checklist standardizes billing workflows so your books stay tight.
- Invoice Right, First Time: NB/endorsement/renewal triggers, approvals.
- Cash Application: lockbox rules, exception handling, refunds.
- Carrier Statements & Commission Checks: reconcile cadence, variance notes.
- Suspense Cleanup: daily queue + month-end zeroing.
- Evidence & Audit: screenshots, reconciles, sign-offs.
Start your reconciliation right after posting downloads; the carrier download and reconciliation guide shows the daily sequence that keeps suspense at zero.
Premium adjustments from endorsements can throw off billing if you miss an entry. The endorsement workflow article explains how to keep invoices accurate after every change.
Many agencies catch audit variances through their billing team first. Cross-check your data with the audit and inspection scheduling blog to stay ahead of surprises.
Frequently Asked Questions
Can we do partial-month starts?
Yes, with pro-rating templates.
How do you prevent double-billing?
Version control + posting rules.
Need trained back-office staff inside your AMS? Explore our Retail Agency Support programs and start a free pilot.
