Renewal Automation Isn’t Just a Reminder Email – How Real Workflows Get Triggered
Renewal automation has become a buzzword in the insurance industry – but for most platforms, it simply means sending a reminder email. At Selectsys, renewal automation means real task routing, document prep, quote generation, and SLA tracking.
This blog explores how true renewal automation works in a high-volume MGA environment – and what to look for in a system or partner.
1. Trigger-Based Renewals vs Scheduled Reminders
Most legacy AMS platforms only offer basic calendar reminders. That creates problems:
- No prioritization by premium size or quote history
- No trigger if a quote was already issued
- No follow-up if the renewal isn’t bound
At Selectsys:
- Each policy has a renewal rule (60/90/120 day triggers)
- Tasks are created and assigned based on appetite + priority
- If the quote is not acted on, it escalates automatically
2. Embedded Quoting from the Renewal Queue
A renewal task without quoting is just a sticky note.
In Expert Insured + RQB, each renewal:
- Pulls last year’s carrier + limits
- Prefills quote form with updated terms
- Pushes to API carriers automatically
- Logs outcomes in renewal dashboard
Result: Underwriters review, revise, or bind – not rekey.
3. Role-Based Workflow + BPO Execution
Many MGAs can’t scale renewals because they rely on internal teams for quote prep, follow-up, form generation, and email.
Our model:
- Underwriter receives the flagged renewal
- BPO team does quote pre-fill, form gen, or follow-up
- All execution is logged inside Expert Insured or AMS360
That means: More quotes go out. More renewals bind. Fewer things fall off.
4. SLA-Driven Dashboards
Renewals should be tracked like new business:
- % of quotes issued
- % of quotes pending
- % of bound renewals
We show this by:
- Carrier
- LOB
- Underwriter
- Program
Why it matters: You can forecast revenue, track effectiveness, and isolate missed binds.
Test Case
Client: MGA with $60M book and 5,000 annual renewals
Before: Renewals triggered via calendar export. Quote prep was done by underwriters manually.
After Selectsys:
- Renewals entered 90 days out
- RQB triggered quoting for WC + GL
- BPO team ran form prep and email follow-up
- Underwriters only stepped in at review + approval
Result: Renewal quote rate rose 40%, average SLA dropped from 9 days to 2.
FAQs
Can I use renewal automation on just one LOB?
Yes. Many clients start with WC or GL renewals before adding others.
Can your BPO team prep quotes?
Yes. They can prefill, flag, or push to RQB depending on your rules.
Do I need Expert Insured to use this?
No. We can run renewals in AMS360, Epic, or custom CRMs – but we recommend Expert Insured for full automation.
What’s the setup time for renewal automation?
Most clients are live in 7-10 business days with SOP and dashboard tracking.
You’ve Sent the Emails. Now Send the Quotes.
Automate renewals with real workflows, faster quoting, and bind-ready execution.
