FNOL Without the Chaos – How Selectsys Streamlines Claims Intake
When a loss happens, speed and accuracy matter. FNOL is the critical first step in a smooth claims process-but for many agencies and MGAs, it’s where delays begin.
Selectsys takes over FNOL processing with trained insurance staff who log, flag, assign, and confirm claims inside your AMS.
The Problem with FNOL Today
- Claims emailed to general inboxes
- CSRs overloaded with other tasks
- Missing entries in loss history
- Delays in assignment and follow-up
- Compliance risk from poor documentation
What Selectsys Does Better
- Dedicated FNOL queue
- Real-time entry into AMS360, Epic, or your portal
- Internal follow-up tagging
- Carrier or adjuster notifications (if allowed)
- Loss run and notes updates
- Daily reporting for full visibility
Test Case: “Too Many Missed Claims” → Full FNOL Control
- Client: Retail agency, New Jersey
- Issue: Repeated complaints that claims weren’t being acknowledged
- Action: Selectsys implemented FNOL audit, built rules for entry and flagging
- Result:
- Claims acknowledged within 1 hour
- Full trail inside Epic
- Complaints dropped to zero within 1 week
Built for Your Stack
No new tools. No workarounds. Just FNOL done right—inside:
- AMS360
- Applied Epic
- Sagitta
- Expert Insured
- Custom MGA workflows
FAQs
How fast is FNOL logging?
Typically under 1 hour during business hours; we offer after-hours coverage too.
Do you help flag incomplete FNOLs?
Yes. We flag missing fields (loss date, insured, policy #) and loop in your team.
Can we start with just one LOB or carrier?
Yes. Start with a small pilot and expand as needed.
Will your FNOL support work with our claims team?
Yes – we tag and assign tasks according to your internal structure.
Do you also help with loss run tracking?
Absolutely. We can add loss run notes or upload docs if required.
Also Explore
Don’t let FNOL become an afterthought. Selectsys helps you stay ahead of claims, document every touchpoint, and never miss another first notice.
