How an Agency Management System Enhances Carrier-MGA Relationships

In the world of P&C insurance, a strong partnership between carriers and MGAs is essential to deliver speed, accuracy, and customer satisfaction. But collaboration can be challenging when systems are fragmented and communication relies on email, spreadsheets, and static reports.

An Agency Management System (AMS) like Expert Insured bridges these gaps by enabling real-time information exchange, workflow automation, and transparent reporting. Here’s how AMS transforms carrier-MGA relationships.

1. Real-Time Data Sharing and Visibility

Carriers often lack visibility into daily MGA operations. Without shared access to policy data, endorsements, and production metrics, it’s hard to make proactive decisions.

Solution: Expert Insured creates a shared environment with:

• Real-time dashboards for both MGAs and carriers
• Secure, role-based access to underwriting and policy status
• Shared audit logs and documents
• Integrated APIs for carrier systems

2. Streamlined Underwriting and Submission Workflows

Delays in underwriting often stem from incomplete applications or inefficient back-and-forth communication.

Solution: AMS workflows streamline the process:

• Smart intake forms reduce missing data
• Automated underwriting triggers notify carriers in real time
• Pre-configured workflows for endorsements and renewals
• Reduced turnaround time and cleaner submissions

3. Consistent Reporting and Compliance Oversight

Disparate systems lead to reporting errors and compliance gaps. Carriers need confidence that MGAs are maintaining records and meeting state-level obligations.

Solution: Expert Insured delivers:

• Automated bordereaux reports
• E&O and license tracking
• Real-time compliance alerts
• Reporting by LOB, carrier, or geography

4. Strengthening Trust with Transparency

Trust is built through transparency. Carriers want assurance that the MGA is operating efficiently and aligned with underwriting appetite.

Solution: With Expert Insured, carriers can:

• Review bind ratios and loss history per MGA
• Monitor activity without waiting for monthly updates
• Gain insight into agency engagement, submissions, and quotes

Use Case: Carrier-MGA Collaboration Reimagined

A regional carrier partnered with three MGAs using different systems. By adopting Expert Insured across all three, the carrier:

• Reduced endorsement processing time by 50%
• Gained same-day access to production reports
• Identified underwriting gaps quickly
• Improved retention by 20% due to better service alignment

Conclusion

Carrier-MGA collaboration doesn’t have to be slow, opaque, or reactive. With the right AMS, you can build a real-time, data-driven relationship that benefits both parties and improves policyholder outcomes.

See how Expert Insured improves MGA-carrier connectivity and enables smarter, faster decisions across your network.

FAQs

Can carriers log into Expert Insured?
Yes. Carriers can access real-time dashboards, underwriting queues, and reports with controlled permissions.

Does this work across multiple MGAs?
Yes. Carriers can view and manage multiple MGA partnerships from a unified interface.

What kind of reports can be shared?
Bind ratios, premium volumes, loss history, agent productivity, and more-all configurable.

How secure is the data exchange?
Expert Insured is SOC-compliant, encrypted, and designed for multi-tenant security.

Ready to improve carrier-MGA collaboration?

Discover how Expert Insured helps align underwriting workflows, streamline submissions, and build trust.

Request a demo or email us at sales@selectsys.com