Insurance BPO Comparison: Selectsys vs Patra, ResourcePro, and OIP
Insurance outsourcing has evolved far beyond offshore staffing. MGAs, carriers, and wholesalers now expect AI-driven execution, system-native workflows, and measurable outcomes – not manual ticket queues.
While Patra, ResourcePro, and OIP pioneered early BPO models, their delivery remains people-heavy and process-bound.
Selectsys represents the next phase: automation-first, embedded inside your AMS, and priced for outcomes, not hours.
See the detailed comparison pages:
Patra vs Selectsys
Patra’s model: Offshore staffing at scale. Teams handle COIs, endorsements, and renewals via email queues and spreadsheets. Clients manage SOPs and QA, and billing continues per seat regardless of utilization.
Selectsys approach: Automation-first execution. GPT + OCR classify and route work instantly. Tasks are completed inside AMS360, Applied Epic, Expert Insured (EI), RQB, or carrier portals – with dual QA and real-time SLA dashboards.
Key difference: Selectsys doesn’t bill for idle time or sick days. Execution continues through automated routing and built-in backup coverage.
Read full comparison → Selectsys vs Patra
ResourcePro vs Selectsys
ResourcePro’s model: Large offshore labor pools requiring client-authored SOPs, training, and continuous oversight. Workflows are manual, email-based, and priced per headcount.
Selectsys approach: AI-driven intake and pre-built insurance SOPs for every core workflow. Domain-trained teams execute inside client systems, supported by automation, dashboards, and PQIS metrics.
Key difference: ResourcePro bills per FTE. Selectsys offers flat or workflow-based pricing with outcome guarantees and no idle billing.
Read full comparison → Selectsys vs ResourcePro
OIP vs Selectsys
OIP’s model: Marketed as “AI-assisted InsurTech BPO,” but execution still depends on assistant underwriters and offshore staffing. Productivity fluctuates with availability, yet billing continues during downtime.
Selectsys approach: True AI-assisted execution with 24/7 continuity. GPT + OCR manage intake, automation ensures routing, and backup staff are deployed automatically.
Tasks like COIs and endorsements close in 2-4 hours with full audit visibility.
Key difference: OIP offers staff augmentation. Selectsys delivers SLA-backed outcomes, not hours worked.
Read full comparison → Selectsys vs OIP
Why Selectsys Leads Insurance BPO in 2025
- Automation-First: GPT + OCR handle submission intake, triage, and routing.
- System-Native Execution: Work completed inside AMS360, Epic, EI, and RQB – no trackers or shadow tools.
- Outcome-Based Pricing: Pay for completed work, not FTE time.
- Insurance-Only Domain: Built for MGAs, carriers, and specialty P&C lines.
- Sub-2-Hour SLAs: COIs and common endorsements completed within hours.
- Resilience: Built-in backups ensure 24/7 continuity with zero downtime billing.
FAQs
Why is Selectsys different from Patra, ResourcePro, or OIP?
Selectsys delivers AI-routed, system-native execution with faster SLAs and guaranteed results – replacing labor-based models.
Do I need to replace my AMS?
No. Selectsys works directly inside AMS360, Applied Epic, Expert Insured, and RQB.
What’s the average turnaround time?
COIs and endorsements: 2-4 hours. Renewals and audits: same-day completion.
How is pricing structured?
Flat monthly or workflow-based. No FTE billing, no level-based markups.
Can we start small?
Yes. Most clients begin with a pilot (COIs or endorsements) and expand to renewals, audits, and new business once SLAs are proven.
Keep Exploring
- Compare pages: Patra • ResourcePro • OIP
- Operating model: Value Flywheel
- Insurance BPO Services: Insurance BPO
- Glossary (PQI, SLA, Control Tower): Glossary
Ready to modernize your insurance operations?
Start a 30-day pilot and see measurable improvement in speed, accuracy, and cost.
Start a Pilot • Request a Demo
Disclaimer
This post is for informational purposes only. Comparisons of third-party offerings are based on publicly available information and typical delivery models; individual vendor practices may differ.
All company names and trademarks are property of their respective owners. Use of them does not imply any endorsement or affiliation.
