MGA BPO: Inbox‑to‑Execution
Growth programs stall when inboxes flood and carrier SLAs slip. A specialized MGA BPO pod keeps the flywheel moving-submission in, quote out, bind, service, renew.
What an MGA BPO Pod Handles
- Broker submission intake and appetite gating.
- Clearance, loss runs chase, UW worksheet prep.
- Quote package assembly, bind docs, and issuance.
- Endorsements, COIs, cancellations/reinstatements.
- Bordereaux and carrier reporting.
Carrier Relationship Health
- On‑time reporting, consistent bordereaux, clean audit packs → better capacity renewals.
MGAs Love These KPIs
- Quote speed, bind ratio, endorsement TAT, monthly backlog, reporting timeliness.
FAQs
Can a BPO interact directly with brokers?
Yes-under your brand guidelines and scripts, with clear authority boundaries and escalation paths to underwriters.
How do you protect carrier relationships?
On-time, accurate reporting; clean bordereaux; and transparent audit trails reinforce carrier confidence and capacity renewals.
