What Is Insurance BPO? A Guide for Carriers and MGAs
Business Process Outsourcing (BPO) is nothing new in insurance – but the way it works has evolved. This guide explains what insurance BPO means in 2025, why carriers and MGAs rely on it, and how modern providers like Selectsys are replacing outdated offshore staffing models.
What Is Insurance BPO?
- Delegating policy servicing, endorsements, COIs, renewals, audits, and claims support to external teams.
- Historically offshore staffing, now shifting to AI + system-native execution.
Why Carriers and MGAs Use BPO
- Reduce costs without adding headcount.
- Improve SLA compliance.
- Scale capacity during renewals and busy seasons.
Old vs New BPO Models
- Old: FTE staffing, idle billing, manual spreadsheets.
- New: Automation-first, SLA-backed, outcome pricing.
Example Use Cases
- COIs completed in 2-4 hours.
- Endorsements processed in AMS360/Epic.
- FNOL intake with automated classification.
How to Choose the Right BPO Provider
- Look for insurance-only focus.
- Require outcome-based billing.
- Ensure backup staff coverage.
- Verify AMS/CRM integration.
Frequently Asked Questions
What does BPO mean in insurance?
It means outsourcing operational tasks like endorsements, COIs, renewals, and FNOL to external teams.
Is BPO only for large carriers?
No. MGAs, wholesalers, and mid-size carriers benefit most because they scale without fixed costs.
How does Selectsys approach BPO differently?
Selectsys delivers automation-first, system-native execution with outcome-based billing.
Need full-lifecycle insurance operations support? Our Insurance BPO services manage submissions, renewals, COIs, endorsements, claims intake & more-so your team can focus on growth.
Wondering how Selectsys stacks up to Patra? See the difference in Selectsys vs Patra-automation-first workflows, system-embedded execution, faster SLAs, and outcomes over just staffing.
Curious how others are streamlining insurance operations? Check out our case studies to see real-world stories of automation, BPO, and AI solving problems for MGAs, carriers, and wholesalers.
