Control Tower for Insurance Operations

The more connected your insurance workflows become, the more visibility you need. The Selectsys Control Tower is the command layer of the Value Flywheel. It gives real-time monitoring, SLA tracking, and queue visibility across every workflow – from intake and quoting to servicing and renewals.

The Control Tower shows what is pending, who is working on it, and whether each task meets its SLA.

What the Control Tower Does

The Control Tower consolidates live data from RQB, Expert Insured (EI), AI OCR, Submission Triage, and BPO Pods.

Functions include:

• Real-time queue visibility and SLA status by workflow.
• Exception tracking and escalation.
• Workload balancing across pods and teams.
• KPI dashboards for accuracy, turnaround, and PQI scores.
• Drill-down access to task-level detail and audit logs.

It provides the operational heartbeat of Selectsys-managed workflows.

How It Works

1. Data Integration: APIs collect live task data from RQB, EI, and triage engines.
2. Normalization: Data is standardized across carriers, programs, and pods.
3. Visualization: Dashboards display performance metrics and exceptions.
4. Action Layer: Supervisors and clients can assign, escalate, or close tasks directly from the interface.

The Control Tower enables real-time operations governance without manual reporting.

Interlooping with the Value Flywheel

The Control Tower connects and monitors every other node:

• AI OCR: tracks extraction performance and pending validations.
• Submission Triage: shows queue status and scoring accuracy.
• RQB: tracks quote time, bind success, and exceptions.
• EI: tracks task completion, documents, and servicing backlog.
• BPO Pods: monitors task aging, SLA status, and QA performance.
• Analytics & PQI: aggregates KPIs into dashboards for leadership visibility.

Learn more about the Value Flywheel →

Key Benefits

• Single operational view across automation and BPO
• Real-time SLA and backlog management
• Early detection of bottlenecks or delays
• Role-based dashboards for managers, QA, and clients
• Complete transparency for performance reviews and audits

Use Cases

• MGAs monitoring multiple underwriting and service teams.
• Carriers tracking shared operations across programs.
• Wholesalers overseeing remote BPO pods.
• Large agencies managing queue balance across offices.

Security and Access Control

SOC 2 Type II compliant infrastructure.
All dashboards operate under role-based permissions.
Credentialed users see only their assigned lines or programs.
No external data exposure; read-only data flow from core systems.

Measured Impact

• 100 percent visibility across workflows and teams
• 20 to 30 percent faster escalation handling
• SLA compliance improved from 88 to 96 percent average
• Fewer manual reports and meetings needed

Start a Pilot

Selectsys can set up a Control Tower pilot in 7 to 10 business days using your current RQB, EI, or BPO data feeds.

FAQs

What is the Selectsys Control Tower?
A real-time dashboard that tracks SLA, task status, and performance across RQB, EI, and BPO operations.

How does it connect to other systems?
It integrates through APIs and internal connectors to display live data from RQB, EI, and automation tools.

Who uses the Control Tower?
Operations leaders, QA teams, and clients who need live visibility into workflows.

How fast can a pilot be deployed?
7 to 10 business days with sample data and system access.

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