Issuance and Servicing for Insurance Operations

After a policy is bound, speed and accuracy determine customer satisfaction. Selectsys Issuance and Servicing connects RQB, Expert Insured (EI), and BPO Pods into one loop to handle policy documents, endorsements, and service requests with full audit tracking.

The result is faster turnaround, fewer errors, and complete visibility from bind to renewal.

What Issuance and Servicing Covers

Issuance and Servicing includes every post-bind activity handled across internal teams and BPO Pods:

• Policy document creation and delivery
• Endorsement processing and approval
• Certificate of insurance (COI) generation
• Evidence and audit documentation
• Communication tracking with producers and insureds

All work is tracked in EI with SLA and task status.

Integration with RQB, EI, and BPO Pods

• RQB: provides bound data, forms, and rating details for document creation.
• EI (Policy Admin and Forms System): manages the policy record, endorsement forms, and document versions.
• BPO Pods: handle high-volume issuance and servicing tasks directly inside EI with credentialed access.
• AI Assist: adds automated validation and checklists to prevent missing information.

Every issued document and service task is linked back to the original quote and submission.

Interlooping with the Value Flywheel

• ← RQB: supplies bind data and forms.
• ← EI: maintains accounts, tasks, and documents for servicing.
• → Renewal and Remarketing: passes records to renewal queues as policies approach expiration.
• ← Analytics & PQI: tracks service turnaround, accuracy, and rework rates.
• → BPO Pods: executes the workload with SLA adherence and audit confirmation.

This forms the operations core of the Value Flywheel.

Key Workflows

1. Policy Issuance: automatic generation of policy documents using EI templates and RQB data.
2. Endorsements: controlled intake, validation, and approval within EI.
3. Certificates: centralized COI requests handled by dedicated BPO Pods.
4. Audit Evidence: tracking all activity, correspondence, and attachments under each account.

Each workflow includes audit and exception paths to ensure zero loss of data or documentation.

Use Cases

• MGAs handling policy issuance for multiple carrier programs.
• Carriers automating endorsement workflows with BPO support.
• Wholesalers managing certificate requests from agencies.
• High-volume service desks using EI for task routing and tracking.

Key Benefits

• 30 to 50 percent faster policy issuance cycles
• 100 percent traceable document versioning
• Lower rework through automated validation
• SLA-driven service handling by BPO Pods
• Seamless linkage to renewal and remarketing

Security and Compliance

SOC 2 Type II certified infrastructure.
Every file, task, and user action logged in EI.
Credential-based access for BPO teams.
Compliant audit history for carrier and client reporting.

Measured Impact

• Cycle time reduction of 25 to 40 percent
• Document error rate reduced by up to 50 percent
• Retention improvement from faster service turnaround
• Enhanced customer satisfaction through predictable SLAs

Start a Pilot

You can test the issuance and servicing workflow with your own data and forms.
A scoped pilot can be implemented in 7 to 10 business days.

Start a Pilot →

Related Reading

• Expert Insured (Forms System)
• RQB
• AI Assist
• Insurance BPO
• Renewal and Remarketing
• Value Flywheel Hub

FAQs

What does Issuance and Servicing include?
Policy document creation, endorsements, certificate handling, and related service requests, all tracked in EI with SLAs and audit logs.

How does it connect to RQB and EI?
Data from RQB feeds EI for policy and endorsement forms, while EI manages documents and assigns tasks to BPO Pods.

Can BPO teams manage issuance tasks directly?
Yes, BPO Pods handle issuance, endorsements, and COI requests inside EI using credentialed access.

How fast can this workflow be deployed?
7 to 10 business days for a scoped pilot with sample data and carrier forms.

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