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Retail brokers in California generate a flood of endorsements, COIs, and renewal requests. Selectsys helps MGAs triage and process these tasks with accuracy and same-day turnaround-without hiring. Our embedded teams deliver structured policy servicing that scales without sacrificing compliance.
A California wholesaler managing commercial auto and GL programs onboarded Selectsys BPO during a 90-day renewal surge. Selectsys processed over 3,000 tasks in 8 weeks-including endorsements, dec reissues, and broker renewal reminders-while improving SLA adherence from 68% to 96%.
If you want to understand how insurance operations connect to the technology stack, these pages describe how quoting, policy administration, automation, and underwriting support all flow into the BPO execution layer.
If you want a quick reference for any of the terminology mentioned on this page, you can review the Glossary for clear definitions and context.
If you want to see how operational work aligns with quoting, underwriting, and policy administration, the operating model page explains how the full workflow is designed.
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