Policy Administration BPO Services for Carriers, MGAs & Brokers

Policy Administration BPO Services That Scale With You

Policy servicing is the heartbeat of insurance operations. Every delay in issuance, renewal, or endorsement hurts client satisfaction and compliance. Selectsys provides embedded policy administration BPO teams that execute directly in AMS360, Applied Epic, Expert Insured, and carrier portals, ensuring faster turnaround, fewer errors, and measurable cost savings.

What Policy Administration Tasks We Handle

Policy Issuance – prepare, validate, and issue policies inside your AMS and carrier portals.
Endorsements – process endorsements, validations, and confirmations with SLA-backed turnaround.
Renewals – manage renewal triggers, prep, documentation, and policy setup.
Cancellations & Reinstatements – handle full cycle from request intake to system updates.
Compliance & Documentation – ensure filings, forms, and attachments are audit-ready.
Backlog Cleanup – eliminate delays and bring accounts back to real-time servicing.

Why Carriers and MGAs Outsource Policy Administration

Cost savings – reduce operating costs by 30–40% vs in-house staff.
Faster servicing – issuance, renewals, and endorsements processed same-day.
Scalable capacity – surge support during renewal season or high-volume periods.
Error reduction – dual QA framework reduces SLA breaches and E&O exposure.
Audit-ready visibility – dashboards track every policy action from request to completion.

How Selectsys Delivers Policy Administration

AI-powered intake – GPT + OCR classify requests, route workflows, and pre-populate forms.
Embedded execution – work done directly in AMS360, Applied Epic, Expert Insured, and RQB.
SLA-backed delivery – most endorsements and renewals completed within 2–4 hours.
No-Charge SLA – backups step in if resources are unavailable, with no downtime billing.
Outcome-based pricing – predictable flat or workflow pricing, not hourly seat costs.

Who We Support

Carriers – eliminate servicing bottlenecks while improving compliance.
MGAs & Wholesalers – manage renewals and endorsements at scale.
Retail Brokers & Agencies – improve turnaround time without adding headcount.
Insurtechs – integrate policy servicing capacity into modern platforms.

Use Case Examples

A wholesaler reduced policy issuance turnaround from 10 days to same-day using Selectsys BPO.
A carrier eliminated renewal backlog by embedding a Selectsys policy admin team during Q4.
A retail broker saved 35% on admin costs while cutting E&O exposure with dual QA frameworks.

FAQs

What is included in Policy Administration BPO?

Issuance, endorsements, renewals, cancellations, reinstatements, and compliance documentation.

Do you work in AMS360 and Applied Epic?

Yes. We execute directly inside AMS360, Applied Epic, Expert Insured, and carrier portals.

How fast are endorsements and renewals processed?

Most standard policy servicing tasks are completed within 2–4 hours.

How much can carriers and MGAs save?

Selectsys clients typically save 30–40% compared to in-house staffing.

What if our staff is out during peak season?

Selectsys provides trained backups under a No-Charge SLA, ensuring continuity without extra cost.