Insurance BPO Services for Florida Carriers, MGAs & Wholesalers

Overview

Florida’s high volume of weather-sensitive Property and Flood risks, combined with regulatory demands from the OIR, make back-office operations both urgent and complex. Selectsys embeds trained teams into your AMS to process COIs, endorsements, audits, and more-with full transparency, compliance, and speed.

What We Handle

  • Certificate issuance, verification, and follow-up
  • Endorsement processing and version tracking
  • Renewal prep, outreach, and follow-through
  • FNOL intake and claims support
  • Audit documentation and carrier reporting
  • Email triage and task queue management

Why It Matters in Florida

  • High endorsement volume due to storm-related changes
  • Frequent OIR documentation and audit requests
  • COI backlog from commercial retail, contractors, and real estate
  • Program churn caused by seasonal exposure and rapid premium shifts

Use Case

A South Florida MGA writing small business property programs faced a backlog of over 500 COIs post-storm. Within 14 days of onboarding Selectsys BPO, they were back to same-day turnaround. CSRs were reallocated to high-value broker service, and OIR documentation was fully digitized and logged.

FAQ's

SOC 2 Certified

Start a Florida pilot with endorsement and COI support - no AMS change needed.