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Insurance BPO Services for Florida Carriers, MGAs & Wholesalers

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Overview

Florida’s high volume of weather-sensitive Property and Flood risks, combined with regulatory demands from the OIR, make back-office operations both urgent and complex. Selectsys embeds trained teams into your AMS to process COIs, endorsements, audits, and more-with full transparency, compliance, and speed.

What We Handle

  • Certificate issuance, verification, and follow-up
  • Endorsement processing and version tracking
  • Renewal prep, outreach, and follow-through
  • FNOL intake and claims support
  • Audit documentation and carrier reporting
  • Email triage and task queue management

Why It Matters in Florida

  • High endorsement volume due to storm-related changes
  • Frequent OIR documentation and audit requests
  • COI backlog from commercial retail, contractors, and real estate
  • Program churn caused by seasonal exposure and rapid premium shifts

Use Case

A South Florida MGA writing small business property programs faced a backlog of over 500 COIs post-storm. Within 14 days of onboarding Selectsys BPO, they were back to same-day turnaround. CSRs were reallocated to high-value broker service, and OIR documentation was fully digitized and logged.

FAQs

Yes. We handle both one-off and scheduled batch COIs, including validations and email follow-ups.
No. We operate inside your existing AMS, using your workflows, with added SLA tracking and quality assurance.
Yes. Our staff are trained in storm surge cycles and can process named insured, mortgagee, and limit changes same-day.

If you want a quick reference for any of the terminology mentioned on this page, you can review the Glossary for clear definitions and context.

If you want to see how operational work aligns with quoting, underwriting, and policy administration, the operating model page explains how the full workflow is designed.

Start a Florida pilot with endorsement and COI support - no AMS change needed.

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How This Service Connects to the Core Platform

This service operates within the Selectsys five module insurance infrastructure. Operational execution is fully aligned with the technology backbone.

  • RQB: Rating and bind infrastructure for commercial and specialty lines.
  • Expert Insured: Policy lifecycle system managing issuance, endorsements, and renewals.
  • Premium Accounting: Insurance native accounting for agency bill, direct bill, trust, and reconciliation.
  • CoverPay : Installment billing and payment collection infrastructure using your own merchant account.
  • Insurance BPO: Embedded teams executing submissions, underwriting support, servicing, and compliance.

Operational services are most effective when integrated directly with the core platform modules.

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