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Insurance BPO Built for Texas MGAs and Wholesalers

Overview

Texas carriers and MGAs process thousands of GL and WC submissions across high-risk classes like roofing, oil & gas, and logistics. Selectsys helps manage these operational surges without burning out staff-delivering structured support across submission, endorsement, and compliance workflows.

What We Handle

  • COI generation and retail agent follow-up
  • Workers’ Comp endorsements and class code changes
  • GL/Property renewal tracking and processing
  • Premium audit documentation and workflow cleanup
  • Carrier downloads, AMS tagging, and invoice reconciliation
  • New business intake and submission triage

Why It Matters in Texas

  • High submission volume with complex eligibility filters
  • Multi-carrier, multi-program reconciliation complexity
  • Commission splits and audit documentation drain internal staff
  • Retail agents expect same-day certificate and endorsement response

Use Case

A Texas MGA handling WC + GL for high-risk contractors added Selectsys BPO during Q3. Within 30 days, Selectsys processed over 1,400 backlogged endorsements and COIs, reduced CSR rework by 48%, and established a weekly audit report framework for two key carriers.

FAQs

If you want a quick reference for any of the terminology mentioned on this page, you can review the Glossary for clear definitions and context.

If you want to see how operational work aligns with quoting, underwriting, and policy administration, the operating model page explains how the full workflow is designed.

Start a Texas BPO pilot with WC and COI processing for your top agent groups.

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