Insurance BPO Built for Texas MGAs and Wholesalers

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Overview

Texas carriers and MGAs process thousands of GL and WC submissions across high-risk classes like roofing, oil & gas, and logistics. Selectsys helps manage these operational surges without burning out staff-delivering structured support across submission, endorsement, and compliance workflows.

What We Handle

  • COI generation and retail agent follow-up
  • Workers’ Comp endorsements and class code changes
  • GL/Property renewal tracking and processing
  • Premium audit documentation and workflow cleanup
  • Carrier downloads, AMS tagging, and invoice reconciliation
  • New business intake and submission triage

Why It Matters in Texas

  • High submission volume with complex eligibility filters
  • Multi-carrier, multi-program reconciliation complexity
  • Commission splits and audit documentation drain internal staff
  • Retail agents expect same-day certificate and endorsement response

Use Case

A Texas MGA handling WC + GL for high-risk contractors added Selectsys BPO during Q3. Within 30 days, Selectsys processed over 1,400 backlogged endorsements and COIs, reduced CSR rework by 48%, and established a weekly audit report framework for two key carriers.

FAQ's

Yes. We process both new and midterm changes, including multi-class splits and payroll flagging.
Yes. We operate inside both platforms, with login-based access, internal ticketing, and dashboard reports.
We support both billing types, including invoice generation, follow-ups, and ledger reconciliation.
SOC 2 Certified

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