Embedded Insurance BPO Transformation for a Growth Stage MGA
How a multi program MGA embedded Selectsys Insurance BPO teams inside its AMS and rating stack to eliminate backlog, reduce turnaround times, and scale underwriting without hiring.
Client Profile
A commercial lines MGA operating multiple delegated programs across General Liability, Workers Comp, Commercial Property, and Cyber.
The MGA used RQB for rating and Expert Insured for policy lifecycle management but relied on internal staff for underwriting prep, endorsements, renewals, and premium reconciliation.
Embedded Execution Model
Selectsys deployed dedicated Insurance BPO pods operating directly inside the client’s Expert Insured environment, aligned with RQB workflows and Premium Accounting controls.
- Submission intake triage and worksheet preparation
- Underwriting support documentation
- Policy issuance and endorsement processing
- Renewal remarketing and save workflows
- Premium allocation and trust coordination
Platforms: Expert Insured, RQB, Premium Accounting
Operating model: Operating Model
Deployment Timeline
- 30 days - Submission intake and endorsement processing pods live
- 60 days - Renewal workflow centralized under structured cadence
- 90 days - Full underwriting support and premium operations aligned
Measured Outcomes
- Submission intake touch time reduced to under 30 minutes
- Endorsement turnaround reduced from 5 days to 24 to 48 hours
- Renewal workflow standardized across programs
- Underwriters recovered 30 percent productive time
- Download reconciliation backlog reduced below 48 hours
Control and Compliance
- Maker checker review for material policy changes
- Full activity logging inside Expert Insured
- Weekly SLA scorecards
- Monthly executive operations review
Reference: Operating Model
Ecosystem Impact
By embedding Insurance BPO inside rating and policy administration infrastructure, the MGA transitioned from reactive servicing to controlled, SLA backed execution across underwriting, policy lifecycle, and premium flows.
Platforms: RQB, Premium Accounting