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Embedded Insurance BPO Transformation for a Growth Stage MGA

How a multi program MGA embedded Selectsys Insurance BPO teams inside its AMS and rating stack to eliminate backlog, reduce turnaround times, and scale underwriting without hiring.

Client Profile

A commercial lines MGA operating multiple delegated programs across General Liability, Workers Comp, Commercial Property, and Cyber.

The MGA used RQB for rating and Expert Insured for policy lifecycle management but relied on internal staff for underwriting prep, endorsements, renewals, and premium reconciliation.

Operational Constraints

Embedded Execution Model

Selectsys deployed dedicated Insurance BPO pods operating directly inside the client’s Expert Insured environment, aligned with RQB workflows and Premium Accounting controls.

Platforms: Expert Insured, RQB, Premium Accounting

Operating model: Value Flywheel

Deployment Timeline

Measured Outcomes

Control and Compliance

Reference: Value Flywheel

Ecosystem Impact

By embedding Insurance BPO inside rating and policy administration infrastructure, the MGA transitioned from reactive servicing to controlled, SLA backed execution across underwriting, policy lifecycle, and premium flows.

Platforms: RQB, Premium Accounting

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