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Coverholder Operations, Inbox to Bordereaux

Stand up a branded coverholder ops pod. We process submissions, assemble MRC packs, bind and issue, handle endorsements and produce bordereaux for managing agents, under maker-checker controls and clear SLAs.

London Market Hub Expert Insured, London Market AMS Book a London Market working session

What We Handle

  • Broker submission intake: de-dupe threads, check completeness, apply appetite rules and clearance.
  • MRC pack assembly: assemble and validate against your guidance before quote/bind.
  • Bind & issuance: quote issuance, bind documentation and policy issuance.
  • Endorsements & servicing: endorsements, cancellations, reinstatements, EPIs/COIs.
  • Bordereaux & reporting: risk/premium/claims bordereaux, managing-agent reporting and audit packs.

RACI & Roles (Typical)

  • Responsible (Selectsys BPO): intake → prep → issuance → servicing → bordereaux
  • Accountable (Underwriter/Managing Agent): risk selection, pricing authority, referrals.
  • Consulted: product, compliance, claims.
  • Informed: broker, insured

Selectsys executes under your authority. Underwriting and pricing decisions remain with you.

SLAs & KPIs (Targets)

  • Inbox-to-touch target: < 15 minutes (new submissions).
  • Endorsement TAT target: 24–48 hours for standard requests.
  • COIs target: same-day for standard certificates.
  • Accuracy target: ≥99% on sampled critical fields in steady state.
  • Bordereaux timetables: issued to schedule with version control and approvals.

Footnote: KPIs shown are typical targets. Final SLAs are set during discovery based on volume, mix and systems.

Controls & Audit Readiness

  • Role-based access and activity logs in client systems.
  • Versioned bordereaux with change logs, remediation notes and sign-off trail.
  • Evidence packs for monthly controls attestation and audits.

Working Model

Brand & tone

We use your email templates and signatures.

Escalation paths

Clear thresholds to underwriters and MA teams.

Cadence

Daily dashboard, weekly scorecard, month-end review.

Platform: Expert Insured, London Market AMS

Use our AMS to orchestrate DA workflows, capture MRC v3/CDR fields, generate bordereaux and manage premium processing with MI dashboards and open APIs.

Explore Expert Insured AMS

FAQ's

Yes. We use your templates and tone, with authority boundaries and escalation paths to underwriters.
Field-level QC with an error taxonomy, versioned files, maker-checker approvals and logged remediations.
We agree targets during discovery and finalise SLAs based on your volumes, mix and systems.

Connected Across the Insurance Lifecycle

Selectsys operates as a connected insurance infrastructure. Each component supports a different part of the policy lifecycle while remaining fully connected inside one operating system.

  • RQB : Rate, Quote, Bind workflows supporting API, Excel, ISO, and AAIS driven rating sources.
  • Expert Insured : Full policy lifecycle management including issuance, endorsements, renewals, and servicing governance.
  • Premium Accounting: Insurance native accounting handling agency bill, direct bill, trust reconciliation, bordereaux, and premium finance workflows.
  • CoverPay : Premium collection by Card and ACH for MGAs, wholesalers and carriers, with payment tracking and reconciliation support.
  • Insurance BPO: Embedded operational execution across submissions, underwriting support, endorsements, renewals, accounting assistance, and policy servicing.

Each capability can operate independently, or connect with the others as the operation requires.