How We Built an AI Routing Engine That Works for Insurance (Not Just Marketing Forms)
Most “AI routing” tools are designed for marketing – tagging leads, assigning…
Author Archives: Srinu Kalyan
Why Most MGA Document Workflows Break – and How to Fix Them
Most insurance organizations underestimate how often document workflows fail – not because…
Building a BPO That Understands Endorsement Workflows (Not Just Takes Orders)
Endorsements are the heartbeat of ongoing policy servicing. They require speed, accuracy,…
Renewal Automation Isn’t Just a Reminder Email – How Real Workflows Get Triggered
Renewal automation has become a buzzword in the insurance industry – but…
What Makes Selectsys Different from Generic BPO Vendors?
Outsourcing isn’t new in insurance – but most providers still treat it…
Your Ops Team Is Asking for “Custom Dashboards” or “Automated Triggers”
AMS360 doesn’t offer native task automation or custom dashboards. Your ops team…
API Quoting vs Email-Based Intake – When to Automate, When to Route
In 2025, MGAs and carriers aren’t debating whether to automate – they’re…
How We Help Retail Agencies Using AMS360 Handle the Back Office
Retail insurance agencies face the same problem every year: rising service volumes,…
AI OCR in Insurance: What It Actually Does (And What It Doesn’t)
AI OCR is everywhere in insurance marketing decks – but what does…
What MGAs Should Offload First: COIs, Endorsements, or Audits?
MGAs are in a race to scale operations – but not every…
The Insurance Tech Stack Nobody Talks About: RQB + EI + AI BPO
Everyone talks about Vertafore. Everyone talks about Applied. But here’s the truth:…
From FNOL to Follow-Up: How AI BPO Handles Claims Intake
Claims are the moment of truth in insurance-and FNOL (First Notice of…