AI Submission Automation at Enterprise Scale
How a multi state MGA eliminated manual intake, accelerated quote preparation, and increased underwriting capacity using AI OCR and structured routing.
Client Profile
A regional MGA handling high volume submissions across General Liability, Workers Compensation, and Builders Risk programs.
Daily submission volume exceeded 500 broker emails with multiple attachments including ACORD forms, SOV spreadsheets, and loss runs.
Operational Challenges
- Shared inbox overload across underwriting teams
- Manual data extraction from PDFs and spreadsheets
- Duplicate submission threads
- Delayed quote prep
- Underwriters performing administrative tasks instead of risk analysis
AI Automation Architecture
Selectsys deployed AI OCR and LLM based classification to read, extract, and normalize submission data before routing it into structured underwriting workflows.
- Email listener and ingestion engine
- GPT based classification of submission type
- OCR extraction of structured data fields
- Confidence scoring with exception handling
- Automated routing into underwriting queue
Workflow Integration
Extracted data was pushed directly into RQB for quoting and into Expert Insured for policy lifecycle tracking.
Automation eliminated rekeying while maintaining audit traceability.
Execution Layer
For incomplete or exception flagged submissions, Insurance BPO pods handled structured follow up, document chase, and workflow completion.
Measured Outcomes
- Inbox to triage under 15 minutes
- Quote preparation time reduced by 60 percent
- Rekeying errors reduced significantly
- Underwriting capacity increased without additional headcount
- Submission backlog reduced by over 70 percent
Control and Governance
- Confidence threshold routing
- Maker checker review for flagged fields
- Audit logs for extracted data
- Role based access to submission queues
Enterprise Impact
By combining AI extraction, structured routing, RQB quoting, and Insurance BPO execution, the MGA converted inbox chaos into a scalable operating loop aligned with the Selectsys ecosystem.