Fast, Accurate COI Fulfillment with AI + BPO
Issue Certificates of Insurance the same day. Our hybrid model extracts, verifies, and delivers-all with a full audit trail.
Challenge
COI requests from brokers delayed servicing and strained internal ops during busy cycles.
Solution
Selectsys integrated its AI - BPO model to process COI requests with speed and accuracy.
- AI parsed email content to identify the insured, holder, and requirement
- LLMs populated certificate data fields
- Trained BPO agents issued COIs in under 4 hours
- Full audit trail ensured SLA compliance
Impact
Our partners are amazed they get COIs in hours-not days.
- COO, Commercial Insurance Wholesaler
Results
- 90% of COIs issued same day
- Service time reduced by 60%
- Guaranteed SLA tracking and exception alerts