Fast, Accurate COI Fulfillment with AI + BPO

Issue Certificates of Insurance the same day. Our hybrid model extracts, verifies, and delivers-all with a full audit trail.

Challenge

COI requests from brokers delayed servicing and strained internal ops during busy cycles.

Solution

Selectsys integrated its AI - BPO model to process COI requests with speed and accuracy.

AI parsed email content to identify the insured, holder, and requirement
LLMs populated certificate data fields
Trained BPO agents issued COIs in under 4 hours
Full audit trail ensured SLA compliance

Impact

Our partners are amazed they get COIs in hours-not days.

- COO, Commercial Insurance Wholesaler

Back to Case Studies

Results

90% of COIs issued same day
Service time reduced by 60%
Guaranteed SLA tracking and exception alerts

Want faster, trackable COI turnaround-without overloading your team?

Start a Pilot and Issue COIs in Under 4 Hours