On-Demand Staffing for Renewal Season Surge

A workers’ comp MGA faced a seasonal spike in endorsements and quote requests. Instead of hiring temps, they spun up a BPO team with Selectsys. After the peak season, the team scaled back-without layoffs or HR overhead.

Impact

  • 3x scale-up in 5 business days
  • $60K+ saved vs. short-term staffing
  • Maintained SLA < 48 hours during peak