24/5 Ops Coverage Without Brain Drain
A large MGA with offices in two time zones needed round-the-clock support without overloading their U.S. team. Selectsys assigned a dedicated BPO team with shift coverage, standardized QA, and daily syncs with ops managers.
Impact
- 40% fewer QA errors
- Continuity across time zones
- Zero retraining even after 12 months