Back-Office Insurance Agent Support in Needham Heights, Massachusetts

Trained BPO teams that handle COIs, endorsements, downloads, renewals, and more — inside your system.

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Agencies in Needham Heights are under pressure to service policies quickly and stay compliant - without overhiring. Selectsys provides trained support teams that work directly inside your AMS (AMS360, Epic, Alice, Sagitta, Expert Insured, MGA systems). You assign the task - we get it done fast and right.

Not sure where to start? Read our guide on what to offload first in an Insurance BPO partnership to help independent agents prioritize impact

Why Needham Heights Agencies Trust Selectsys

  • 2–4 hour turnaround on COIs and endorsements
  • Familiar with Massachusetts carrier workflows and compliance
  • Fully embedded inside your AMS - not external tools
  • Supports Applied Epic, AMS360, Alice, MGA systems & more

Why Teams Choose Selectsys

  • 100% insurance trained team not general virtual assistants
  • Fast turnaround with most tasks completed within hours
  • Works directly in your AMS with no portals or spreadsheets
  • Scalable support with flat rate pricing not hourly
  • Easy onboarding with first month free and no commitment
  • Built for agents so you can focus on servicing and selling

Top 5 Insurance Workflows Agencies Are Outsourcing Today - and Why It Works.

Client Reviews

COIs used to take a day. Now they’re done in hours. That’s Needham Heights efficiency.

- Priya K., Client Services Rep in Needham Heights

I log in at 9, and the work’s already done. They’ve completely changed how we operate.

- Tim H., Commercial Lines Manager in Needham Heights

Our agents in Needham Heights, Massachusetts now focus on selling - Selectsys handles the service side.

- Mike C., Agency Owner in Needham Heights, Massachusetts

FAQ's

Agent support means outsourcing daily service tasks like COIs, endorsements, renewals, and downloads to trained professionals who work inside your AMS.
Most requests are completed within 2–4 hours, with full documentation and follow-up inside your AMS.
AMS360, Applied Epic, Alice, Sagitta, Expert Insured, MGA systems, and secure CRM portals.

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We also support agencies across Massachusetts. See All Massachusetts Location

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